Appointment of a Service Provider for the Provisioning of Intrest and Telephone at the Two Nelson Mandela Museum Sites

RFP 3 OF 2026

2026-05-28 11:00

Tender Closed on: 2026-06-11 12:00

Information and Communications Technology, Telecommunications, Broadcasting and WiFi, Telephony, PABX, IP PBX, SIP, VoIP - Supplies, Installation and Maintenance

Bizana, Eastern Cape, Flagstaff

Nelson Mandela National Museum

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Nelson Mandela National Museum Tenders

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Tender Number: RFP 3 OF 2026
Department: Nelson Mandela National Museum
Tender Type: Request for Proposal
Province: Eastern Cape
Closing Date: Thursday, 11 June 2026 - 12:00
Place where goods, works or services are required: OR Tambo Garden of Remembrance - Bizana - Bizana - 4800
Special Conditions: NB Pease note that the briefing session for the second site will be held at OR Tambo Garden of Remembrance in Bizana on 28 May 2026 at 13:00, as stated in the bid document. Kindly also note that the closing time on the closing date will be 12:00. Furthermore, please note that this bid document will remain valid for a period of 90 days.
ENQUIRIES:
Contact Person: Lwandile Quzu
Email: [email protected]
Telephone number: 047-501-9524
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Thursday, 28 May 2026 - 11:00
Briefing Venue: Ingquza Hill Memorial Site (flagstaff)

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to supply, install, configure, and maintain internet and telephone services at two Nelson Mandela Museum sites: OR Tambo Garden of Remembrance and Ingquza Hill Museum. The provider must establish a managed Software Defined Wide Area Network (SD-WAN) with application-aware, policy-driven virtual overlay networks, centralised orchestration, and automation for performance monitoring, analytics, and security. Additionally, the provider will implement and maintain a hosted PABX telephone system with advanced features to enhance communication capabilities across the sites.

Scope

The scope includes:

  • Provisioning of internet connectivity with 20Mb bandwidth at each site, with 6 lines per site.
  • Installation and configuration of SD-WAN infrastructure connecting the two sites.
  • Ensuring existing LAN configurations at OR Tambo Garden of Remembrance are operational.
  • Implementation and maintenance of a cloud-hosted PABX system with features such as call forwarding, caller ID, call transfer, voicemail, hunt groups, call restrictions, queue management, media management, call recording, and reporting.
  • Provision of an online portal for system management.
  • Development of a continuity plan, help desk support, incident and problem logging, upgrade procedures, and escalation processes, including process flow diagrams.
  • Preparation of separate pricing schedules for each site and a combined total bid price.

Technical Requirements

The technical specifications include:

  • SD-WAN virtual overlay network that is application-aware, policy-driven, with centralised orchestration and automation.
  • Existing LAN at OR Tambo with Ubiquiti Access Points must be verified for proper configuration.
  • Internet links of 20Mb bandwidth at each site, with 6 lines per site.
  • Hosted PABX system with advanced calling features, voicemail, call recording, and reporting capabilities.
  • Online management portal for system administration.
  • Support for up to 15 users for mobile and PC-based office phones, scalable as needed.
  • Provision of a comprehensive continuity and support plan, including help desk, incident management, and escalation procedures.

Skills Requirements

The successful bidder must demonstrate:

  • OEM certification or partnership certification for telephony equipment.
  • Experience in deploying SD-WAN solutions, with evidence through reference letters and project documentation.
  • Qualified personnel with valid project management certifications (e.g., NQF Level 6 or higher in IT) and relevant product/vendor certifications.
  • Capability to develop detailed network design diagrams, transition plans, and risk management strategies.
  • Ability to provide ongoing support, including help desk services, incident resolution, and system upgrades.
This summary is AI generated. Download the tender documents for all the information.

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