Appointment of a Service Provider to Install and Configure it Monitoring Software for Bergrivier Municipality

QUOTATION 8/2/20-2026 / MN108-2026

See details below or the tender documentation

Tender Closed on: 2026-05-08 12:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Piketberg, Western Cape

Bergrivier Municipality

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Bergrivier Municipality Tenders

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Tender Number: QUOTATION 8/2/20-2026 / MN108-2026
Department: Bergrivier - WC Local Municipality
Tender Type: Request for Quotation
Province: Western Cape
Closing Date: Friday, 08 May 2026 - 12:00
Place where goods, works or services are required: 13 Kerk Street - Piketberg - Piketberg - 7320
Special Conditions: N/A
ENQUIRIES:
Contact Person: Shane Lesch
Email: [email protected]
Telephone number: 022-913-6000
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a competent and experienced service provider to install and configure IT monitoring software for Bergrivier Municipality, ensuring effective management and monitoring of IT infrastructure.

Scope

The scope includes:

  • Installation and configuration of IT monitoring software, specifically ManageEngine OpManager Enterprise Edition or similar.
  • Monitoring of a minimum of 250 devices.
  • Providing a solution with multi-site/distributed network monitoring capabilities.
  • Offering both perpetual and subscription plans.
  • Completing all work before 25 June 2026.
  • Conducting an architecture workshop to define scope, gather requirements, and verify prerequisites.
  • Configuring core functionalities including system setup, user management, asset management, automation, notifications, reporting, security, and testing.

Technical Requirements

The technical specifications for the monitoring software include:

  • Management of at least 250 devices.
  • Support for simultaneous access by 2 users.
  • Features such as network discovery (CSV, single node, layer 2, virtual environment), monitoring (availability, interface, SNMP, WMI, CLI, agent-based, VMware, Windows services, TCP ports, scripts, event logs, SysLog, file/folder, Active Directory, Exchange Server), hardware, VLAN, network path analysis, firewall, storage, and integration with helpdesk systems.
  • Third-party integrations including email/SMS alerts, AI for IT operations (AIOps), adaptive thresholds, forecasting, and reporting.
  • Scope of work limited to core (base) functionality of the Enterprise Edition, including setup, user management, asset management, automation, notifications, reporting, email/system integration, security, and testing.

Skills Requirements

The bidder must demonstrate:

  • Qualifications and training of personnel capable of installing and configuring the software.
  • Experience in managing enterprise-level IT monitoring solutions.
  • Ability to conduct architecture workshops and verify technical prerequisites.
  • Proficiency in network discovery, device monitoring, and integration with third-party systems.
  • Capability to provide ongoing support, testing, and go-live assistance.
  • Provision of proof of qualifications and training as part of the bid documentation.
This summary is AI generated. Download the tender documents for all the information.

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