Appointment of a Service Provider to Provide Jde Functional Support Services as and when Needed for the Period of 6 Months.

RFQ 201880

See details below or the tender documentation

Tender Closed on: 2026-06-01 11:00

ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Pretoria

South African Bureau of Standards (SABS)

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South African Bureau of Standards (SABS) Tenders

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Tender Number: RFQ 201880
Department: SA Bureau of Standards
Tender Type: Request for Quotation
Province: Gauteng
Closing Date: Monday, 01 June 2026 - 11:00
Place where goods, works or services are required: 1 DR LATEGAN ROAD - GROENKLOOF - PRETORIA - 0001
Special Conditions: N/A
ENQUIRIES:
Contact Person: Elvis Lebepe
Email: [email protected]
Telephone number: 012-428-6157
FAX Number: 000-000-0000
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver JDE (JD Edwards) functional support services to the SABS finance division and the organization at large, on an as-needed basis, for a period of 6 months.

Scope

The scope of work includes:

  • Providing functional support for existing JDE modules, with the possibility of supporting additional modules as they are implemented.
  • Supporting integration services with systems such as CRS, LIMS, and AS25.
  • Assisting with application upgrade activities, including support for JDE tools upgrades.
  • Ensuring support aligns with defined Service Level Agreements (SLAs), including incident response and resolution times based on incident priority.
  • Carrying forward unutilized monthly hours for future use within the contract period.

Technical Requirements

The technical requirements include:

  • Support for the implemented JDE modules and potential new modules.
  • Support and maintenance of application integration services.
  • Assistance with functional activities related to JDE tools upgrades.
  • Adherence to specified incident turnaround times based on priority levels (P1 to P4).
  • Provision of relevant accreditation documentation from resellers/partners.
  • Demonstrated ability to meet SLAs with evidence such as performance reports and client references.

Skills Requirements

The skills and experience required from the proposed resources include:

  • Minimum of three detailed CVs demonstrating experience in implementing and supporting JDE systems.
  • Relevant qualifications such as a BCom Informatics or IT-related degree.
  • At least 5 years of functional support experience with JD Edwards.
  • Accreditation in JDE support and implementation.
  • Proven track record in meeting SLA response and resolution times.
This summary is AI generated. Download the tender documents for all the information.

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