Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver cleaning services at the Ilembe District Office for the Department of Economic Development, Tourism and Environmental Affairs (EDTEA) for a period of 36 months. The contract aims to ensure the provision of comprehensive cleaning services to maintain a clean, hygienic, and well-maintained environment within the district office premises.

Scope

The scope of work includes:

• General interior cleaning of the entire building, including offices, common areas, passages, and fire escapes.
• Exterior cleaning such as windows, doors, ledges, and nameplates.
• Cleaning of building surfaces, furniture, fixtures, and equipment.
• Disposal and disinfection of municipal refuse bins and recycling waste.
• Cleaning and maintenance of toilets, including washing, disinfecting, and replenishing supplies.
• Cleaning of kitchen areas, utensils, and appliances.
• Cleaning of parking lots, walkways, staircases, and fire escapes.
• Washing of government vehicles as required.
• Adherence to specified cleaning frequencies (daily, weekly, monthly, quarterly, and as needed).
• Provision of rented ablution services where applicable.

The contract also includes the requirement for the service provider to supply cleaning materials, equipment, and uniforms, and to ensure compliance with safety and statutory regulations.

Technical Requirements

• Provision of experienced and qualified cleaning staff, including supervisors and general cleaners.
• Demonstration of adherence to the Terms of Reference (TOR) and a clear methodology and approach plan.
• Submission of relevant reference letters and evidence of similar completed projects from previous clients.
• Registration with the Bargaining Council for the Contract Cleaning Industry (BCCCI) and proof of compliance with COIDA and other statutory requirements.
• Provision of CVs for key personnel, especially supervisors, highlighting relevant experience and qualifications.
• Implementation of quality control measures, reporting, and supervision protocols.
• Adherence to health and safety standards, including proper handling of cleaning chemicals and waste management.
• Use of environmentally friendly cleaning products where possible, and compliance with recycling policies.
• Timely and efficient delivery of services within the specified timeframes.

Skills Requirements

• Proven experience in providing cleaning services, especially in government or corporate environments.
• Ability to demonstrate technical competence through reference letters and project documentation.
• Qualified supervisory staff with at least 3-5 years of relevant experience and ability to communicate effectively in English and IsiZulu.
• Knowledge of health, safety, and environmental regulations related to cleaning operations.
• Strong organizational and management skills to coordinate daily cleaning activities and supervise staff.
• Capacity to supply and maintain cleaning equipment and materials in good working order.
• Ability to implement quality assurance and reporting systems.
• Commitment to compliance with statutory requirements, including registration with relevant authorities and adherence to safety standards.