Appointment of a Service Provider to Supply License Renewal for Ams360 for a Period of 2 Years.

RFQ006-2026/27

See details below or the tender documentation

Tender Closed on: 2026-05-04 12:00

Computer Software Supply and License Management, Information and Communications Technology

Centurion, Gauteng

Community Schemes Ombud Service

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Community Schemes Ombud Service Tenders

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Tender Number: RFQ006-2026/27
Department: Community Schemes Ombud Service
Tender Type: Request for Quotation
Province: National
Closing Date: Monday, 04 May 2026 - 12:00
Place where goods, works or services are required: 8 Bauhinia Street, - Highveld Techno Park - Centurion - 0157
Special Conditions: N/A
ENQUIRIES:
Contact Person: Nonkululeko Mthethwa
Email: [email protected]
Telephone number: 010-593-0533
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider responsible for supplying license renewal services for AMS360 software for a period of two years. The organization aims to ensure continuous licensing, support, and management of AMS360 to facilitate effective operations, reporting, and asset tracking within the Community Schemes Ombud Service (CSOS).

Scope

The scope of work includes:

  • Provision and activation of AMS360 licenses for six officials over 24 months.
  • System administration services such as user registration, deregistration, and monitoring of user and administrator activities.
  • Monthly reporting on user access and audit trails.
  • Provision of user support as needed, with a maximum of 15 support hours over two years.

Technical Requirements

  • Proof of accreditation from AMS360 or an accredited distributor, including relevant certification or letter on official letterhead.
  • Minimum of 2 years of experience by the technical lead supporting AMS360.
  • Compliance with supply chain management documentation, including valid B-BBEE certificates, CSD registration, and tax compliance.
  • Provision of detailed project plans, line-item budgets, and signed service level agreements ensuring confidentiality and adherence to CSOS policies.
  • Delivery of licenses, support, and system administration services as specified.

Skills Requirements

  • Technical expertise in AMS360 software support and licensing management.
  • Experience in providing technical support and system administration for software licenses.
  • Ability to deliver timely support and generate comprehensive reports.
  • Knowledge of South African supply chain management and compliance procedures.
  • Effective communication skills for coordination and reporting.
This summary is AI generated. Download the tender documents for all the information.

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