Objectives

The primary objective of this tender is to appoint a suitable service provider to deliver comprehensive Employee Wellness Services (EWS) to the Border Management Authority (BMA) over a period of three (3) years. The services aim to enhance the overall well-being, health, and productivity of BMA employees and their families through a broad spectrum of support, including counseling, health screenings, mental health programs, organizational support, and health promotion initiatives.

Scope

The scope of work includes:

• Provision of face-to-face counseling sessions (up to six per problem per year per family member or group) conducted by qualified psychologists or social workers, with private rooms provided on-site where necessary.
• Establishment of a 24/7, 365-day toll-free helpline offering practical support on legal, financial, family, and organizational issues.
• Trauma debriefing services for individuals and groups affected by traumatic incidents, including on-site interventions.
• Facilitation of workplace mental health education, assessments, and interventions, including team and individual counseling, conflict resolution, and leadership training.
• Implementation of health promotion activities such as health screenings (blood tests, BMI, HIV testing, etc.), disease management programs (HIV/AIDS, diabetes, hypertension, etc.), and health education campaigns.
• Development and delivery of workshops, training sessions, motivational talks, and online wellness programs tailored to different employee groups.
• Data management, reporting, and trend analysis related to employee health and wellness metrics.
• Coordination with BMA for site visits, program implementation, and ongoing evaluation.

Technical Requirements

The technical requirements include:

• Provision of qualified and registered health professionals (psychologists, social workers, nurses, occupational therapists).
• Experience in delivering employee wellness, mental health, and health screening services within the last five (5) years, supported by reference letters.
• Demonstrated ability to develop tailored methodologies and interventions aligned with BMA’s needs.
• Implementation of data collection, management, and reporting systems compliant with relevant legislation (e.g., POPIA, Labour Relations Act).
• Provision of innovative and tailored approaches to mental health, organizational change, and health promotion.
• Capacity to deliver services both on-site and remotely, including online platforms and telephonic support.
• Adherence to confidentiality, data protection, and ethical standards.

Skills Requirements

The successful service provider must demonstrate:

• Strong expertise in employee wellness, mental health, and organizational psychology.
• Proven experience in implementing health promotion, counseling, trauma debriefing, and organizational support programs.
• Qualified personnel with relevant professional registrations (HPCSA, SANC, SACSSP).
• Capability to develop and execute innovative wellness methodologies and interventions.
• Excellent data management, reporting, and analytical skills.
• Effective communication and stakeholder engagement skills.
• Ability to work collaboratively with BMA management and employees, maintaining confidentiality and professionalism at all times.