Appointment of Service Provider for Alarm System Installation Including 24/7 Monitoring and Armed Response for the Public Protector South Africa (bhisho Provincial Office).

PPSA2025/26 RFQ176

See details below or the tender documentation

Tender Closed on: 2026-02-17 11:00

Armed Response and Alarm Monitoring, CCTV, Access Control, Biometric Security and Alarm Systems, Security Services and Equipment

Bhisho, Eastern Cape

Public Protector South Africa

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Public Protector South Africa Tenders

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Tender Number: PPSA2025/26 RFQ176
Department: Public Protector South Africa
Tender Type: Request for Quotation
Province: National
Closing Date: Tuesday, 17 February 2026 - 11:00
Place where goods, works or services are required: Unathi House, Independent Avenue, Bhisho, Behind Pick ‘n Pay - Bisho - Bisho -
Special Conditions: N/A
ENQUIRIES:
Contact Person: Tshidiso Khotso/ Cleopar Mahlangu
Email: [email protected]
Telephone number: 012-366-7152
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider responsible for the installation of an alarm system, including 24/7 monitoring and armed response, at the Public Protector South Africa's Bhisho Provincial Office. The service is to be provided for a period of three years, ensuring continuous security coverage, incident reporting, and maintenance.

Scope

The scope of work encompasses:

  • Installation of an alarm system at the Bhisho Provincial Office located at Unathi House, Independent Avenue, Bhisho, Eastern Cape, covering approximately 650 sqm.
  • Provision of 24/7 monitoring services and armed response with a response time of 5 to 10 minutes.
  • Installation of specific components including mini sirens, UPS batteries, external beams (4 units), and other security devices.
  • Quarterly preventative maintenance and staff training within 7 working days of installation.
  • All installed components must have a minimum warranty period of 12 months.
  • Incident reports to be submitted within 24 hours for each armed response.

Technical Requirements

The technical specifications include:

  • Complete alarm system installation with all necessary hardware and software components.
  • 24/7 monitoring and armed response capabilities with a maximum response time of 5 to 10 minutes.
  • Provision of external beams, mini sirens, and backup power solutions (UPS batteries).
  • Quarterly preventative maintenance and staff training sessions.
  • All components must be covered by a 12-month warranty.
  • Incident reporting system to submit reports within 24 hours of armed response.

Skills and Competency Requirements

The service provider must demonstrate:

  • Proven experience in installing and maintaining alarm systems, especially in government or similar institutional settings.
  • Compliance with relevant legislation and standards, including ICASA licensing for communication equipment and PSIRA registration for security service providers.
  • Ability to provide 24/7 monitoring and rapid armed response services.
  • Qualified technical personnel capable of installation, maintenance, and staff training.
  • Capability to submit incident reports within 24 hours and provide ongoing support and maintenance.
  • Provision of a comprehensive company profile, proof of registration on the Central Supplier Database (CSD), and relevant licenses and certifications.
This summary is AI generated. Download the tender documents for all the information.

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