Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver operational support on credit control services and revenue protection for Rustenburg Local Municipality over a period of three (3) years. The aim is to enhance revenue collection, improve credit management, and implement effective revenue protection measures through technological and operational interventions.

Scope

The scope of work includes:

• Provision of operational support on credit control activities, including day-to-day credit management and revenue protection.
• Implementation of control actions to identify and fix revenue leakages.
• Interface with existing financial systems to extend and support current systems.
• Mobilization of interdepartmental cooperation to support revenue generation.
• Setup of an operational office and infrastructure.
• Development and deployment of management software to facilitate credit control workflows, communication, and reporting.
• Real-time communication with consumers regarding credit control actions such as disconnections and reconnections.
• Provision of additional support services including after-hours customer queries, water restrictions, arrear statistics, and reporting.

Technical Requirements

The technical requirements encompass:

• Development and integration of management software with existing financial systems, capable of automating credit control workflows, communication, and reporting.
• Use of ancillary devices (e.g., tablets, handheld devices) for executing technical actions with GPS and timestamp functionalities.
• Real-time communication capabilities with consumers via phone networks for credit control updates.
• Establishment of an operational office with suitable infrastructure.
• Provision of detailed management reports on expenses, activities, and arrears on a quarterly basis.
• Deployment of qualified personnel with relevant experience and certifications.
• Demonstration of system functionalities through site inspections and system demonstrations during evaluation.

Skills and Skills Requirements

The skills and qualifications required from the service provider include:

• Minimum of five (5) years’ experience in revenue management and collection within a municipal environment.
• Proven track record with at least five (5) similar projects, supported by recommendation letters and project reports.
• Qualified project manager with a minimum of an NQF Level 6 qualification in Engineering, Accounting, or related fields, with at least 8 years of relevant experience.
• Technical expertise in systems support, network administration, and software deployment, with relevant qualifications (e.g., National Diploma in IT Support, Electrical Engineering, Mechanical Engineering, etc.).
• Electricians and plumbers with appropriate trade certificates and relevant experience for technical installations and repairs.
• Demonstrated capability to develop and implement management software with functionalities such as credit control workflows, communication tools, and reporting modules.
• Ability to operate ancillary devices, support real-time communication, and provide comprehensive training and after-hours support.