Appointment of Service Provider for Renewal, Maintenance and Support of Sage 300 People Payroll, Hr System and Direct Hire for a Period of Three Years

CIDB/014/2526

See details below or the tender documentation

Tender Closed on: 2026-01-23 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Centurion, Gauteng, Pretoria

Construction Industry Development Board

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Tender Number: CIDB/014/2526
Department: Construction Industry Development Board
Tender Type: Request for Bid(Open-Tender)
Province: National
Closing Date: Friday, 23 January 2026 - 11:00
Place where goods, works or services are required: 1267 Gordon Hood Road - Centurion - Pretoria - 0157
Special Conditions: N/A
ENQUIRIES:
Contact Person: Ulizwi Mngoma
Email: [email protected]
Telephone number: 012-482-7252
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider to renew, maintain, and support the Sage 300 People Payroll, HR System, and Direct Hire modules for a period of three years. The organization aims to ensure ongoing system stability, enhance user adoption, support real-time and mobile interactions, integrate additional tools such as WhatsApp notifications, support recruitment workflows, and ensure cybersecurity, compliance, and disaster recovery readiness.

Scope

The scope of work includes:

  • Renewal of maintenance and support for the Sage 300 People Payroll, HR System, and Direct Hire modules.
  • Support for system stability, upgrades, security patches, and backups.
  • Training and support to improve user satisfaction and adoption.
  • Support for mobile-enabled employee and management interactions via Employee Self Service (ESS).
  • Integration of additional tools such as RocketSlip for WhatsApp notifications.
  • Support for internal and external recruitment workflows via the Direct Hire module.
  • Cybersecurity, compliance, disaster recovery, and value-added insights.
  • Provision of support services including incident management, problem resolution, change management, and system health checks.
  • Training of users and application administrators.
  • Ensuring 95% system uptime during office hours.

Technical Requirements

The technical requirements encompass:

  • Ongoing system stability and support, including upgrades and security patches.
  • Real-time and mobile-enabled employee and management interactions through ESS.
  • Integration with tools like RocketSlip for WhatsApp notifications.
  • Support for Direct Hire recruitment workflows.
  • Cybersecurity measures, compliance, and disaster recovery readiness.
  • Regular health checks, system and database backups, and software health reports.
  • Incident, problem, and change management via a service desk.
  • Installation and management of reporting software.
  • Renewal of ISV licenses such as Direct Hire and WhatsApp feed.
  • Training and documentation for end-users and administrators.

Skills Requirements

The successful bidder must demonstrate:

  • Experience in supporting and maintaining Sage 300 People Payroll and HR systems, including Direct Hire modules.
  • Technical expertise in system upgrades, security patches, and system health checks.
  • Proficiency in incident, problem, and change management processes.
  • Capability to integrate third-party tools such as RocketSlip and WhatsApp notifications.
  • Strong cybersecurity and disaster recovery skills.
  • Qualified personnel with relevant certifications in IT, project management (e.g., PMBOK, PRINCE, Agile), and Sage 300 certifications.
  • Experience in providing user training and support for HR and payroll systems.
  • Ability to deliver regular system health reports and proactive recommendations for system optimization.
This summary is AI generated. Download the tender documents for all the information.

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