Objectives

The primary objective of this tender is to appoint a qualified Service Provider to deliver security services in the Southern Section of the iSimangaliso Wetland Park for a period of 36 months. The aim is to ensure effective security management at various sites within the park, including offices, precincts, gates, beaches, and other designated areas, to safeguard assets, staff, visitors, and the park’s natural resources.

Scope

The scope of work involves providing comprehensive security services across the Southern Section of the park, including:

• Security at St Lucia Offices and Precincts
• Gate and beach access control, including day and night shifts
• Transport to main beaches and other key points
• Patrol duties, event security, and on-site supervision
• Management of security staff, communication systems, and equipment
• Ancillary services such as VIP security, crowd control, and emergency response (as required)
• Provision of basic security equipment (communication devices, batons, pepper spray, handcuffs)

The service providers will be responsible for staffing, operational procedures, reporting, and ensuring compliance with relevant legislation and park management policies.

Technical Requirements

The technical requirements include:

• Provision of adequately trained and certified security personnel, with minimum experience of three years in guarding large areas
• Staff must be registered with the Private Security Industry Regulation Act (PSIRA) and hold appropriate certifications (Grade 12 minimum; supervisors must be Grade A certified)
• Staff must wear neat, identifiable uniforms with visible ID badges issued by PSIRA or the service provider
• Availability of communication equipment (cell phones with airtime), basic security tools (batons, pepper spray, handcuffs)
• Provision of staff for 24/7 security coverage, including shifts at key sites
• Implementation of security procedures for emergency situations, crowd control, and unrest management
• Provision of transport and ancillary services on an ad hoc basis, with costs separated and justified
• Adherence to legal, regulatory, and institutional frameworks governing environmental and security operations

Skills Requirements

The skills and qualifications required for personnel include:

• Minimum three years’ experience in guarding large areas with multiple locations
• Security officers must be registered with PSIRA and hold at least Grade 12 (Matric)
• Supervisors must be certified guards with Grade A PSIRA registration and have at least 7 years’ experience in the security industry
• All staff must be physically fit, mentally stable, and at least 21 years old
• Staff must demonstrate proficiency in emergency response, crowd management, and communication protocols
• Ability to operate communication systems and security equipment effectively
• Professional appearance and conduct, with clear identification badges and uniforms

Additional skills include reporting, supervision, adherence to safety standards, and confidentiality regarding sensitive information.