Appointment of Service Provider to Provide Support, Maintenance and Development/configuration on the Jde Enterprise One System for a Period of Three Years

36537-1i

2026-07-13 10:00

2026-08-07 11:00

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Ethekwini Metropolitan Municipality Tenders

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Tender Number: 36537-1i
Department: Ethekwini Metropolitan Municipality
Tender Type: Request for Bid(Open-Tender)
Province: KwaZulu-Natal
Closing Date: Friday, 07 August 2026 - 11:00
Place where goods, works or services are required: 166 K E Masinga Road (Formerly Old Fort Road) - Durban - KZN - 4001
Special Conditions: -A COMPULSORY clarification meeting will be held at 10:00, on 2026-07-13, in the 8th Floor Boardroom, Rennies House, 41 Margaret Mncadi Avenue, Durban. -Emailed queries are to be submitted by 2026-07-23. All emailed questions and answers will be consolidated and posted on eTenders/Municipal website by 2026-07-30. -General: Mduduzi Mdletshe (t) 031-322 1265
ENQUIRIES:
Contact Person: Mduduzi Mdletshe
Email: [email protected]
Telephone number: 031-322-1265
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Monday, 13 July 2026 - 10:00
Briefing Venue: 8th Floor Boardroom, Rennies House, 41 Margaret Mncadi Avenue, Durban.

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider responsible for providing support, maintenance, and development/configuration services on the JDE Enterprise One System over a period of three years. This includes supporting existing modules, ensuring all functionalities (including mSCOA compliance), and implementing necessary customisations and enhancements.

Scope

The scope of work encompasses:

  • Application support for Oracle JDE Enterprise One modules, including support for third-party systems and MSCOA modifications.
  • Development support such as system customisations, report development, and data extracts.
  • Maintenance of infrastructure, operating systems, and databases (CNC support).
  • Support for UPK (User Productivity Kit) deployment and security management.
  • Provision of routine monitoring, incident management, and change management in conjunction with internal ICT resources.
  • Implementation of upgrades to the latest application versions and tools.
  • Skills development programs for relevant modules within the municipality.

Technical Requirements

The technical requirements include:

  • Support and maintenance of Oracle JDE Enterprise One (preferably version 9.2 or higher).
  • Experience in deploying and supporting integrated financial systems and MSCOA compliance.
  • Implementation of system customisations, report development, and integration with other municipal systems.
  • Provision of experienced key personnel including developers, system engineers, security specialists, project managers, and support consultants.
  • Support for infrastructure, security, and application upgrades.
  • Adherence to service levels, timely issue resolution, and routine system monitoring.

Skills Requirements

The tender specifies the need for personnel with the following skills and experience:

  • Oracle JDE Enterprise One System Developers (x5): Minimum 5 years’ experience, expertise in modules, integration, and technical architecture.
  • Web Services Developer (x1): Minimum 5 years’ experience in web services design, development, and integration.
  • Financial Application Consultant (x4): Extensive experience in full lifecycle deployment of JDE ERP projects, especially version 9.2, with knowledge of financial modules.
  • Supply Chain Application Consultant (x4): Similar experience in supply chain modules and reengineering business processes.
  • Capital Asset Management Specialist (x2): Experience in asset management processes within JDE environment.
  • Project Manager (x1): Minimum 5 years’ experience managing JDE projects and support services.
  • Bespoke Systems Engineer (x1): Experience with Oracle UPK and custom system support.
  • Configurable Network Computing Specialist (x1): Experience in system setup, security, and infrastructure management.
  • Security Specialist (x1): Minimum 5 years’ experience in security setup, management, and compliance.

Personnel must demonstrate relevant project experience, Oracle accreditation, and the ability to support MSCOA compliance and system integration.

This summary is AI generated. Download the tender documents for all the information.

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