Appointment of Suitable Service Provider to Supply, Deliver, Install and Maintain a Facial Recognition Head Count System for the Eastern Cape Public Libraries for a Period of Thirty-six (36) Months.

Eastern Cape - Sport Recreation Arts and Culture Tenders

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Tender Number: SCMU14-25/26-0009
Department: Eastern Cape - Sport Recreation Arts and Culture
Tender Type: Request for Bid(Open-Tender)
Province: Eastern Cape
Closing Date: Friday, 12 December 2025 - 11:00
Place where goods, works or services are required: SPORT RECREATION ARTS AND CULTURE, NO. 05 EALES TREET, BUFALLLO ROAD, KING WILLIAMS TOWN, 5601 - KING WILLIAMS TOWN CENTRAL - KING WILLIAMS TOWN - 5601
Special Conditions: 13. DOCUMENTS THAT MUST BE SUBMITTED FOR COMPLIANCE/ MANDATORY REQUIREMENTS • Invitation to Bid – SBD 1 • Bidders Disclosure – SBD 4 • Preference Point Claim Form – SBD 6.1 • Fully completed pricing schedule.
ENQUIRIES:
Contact Person: MKULULI MAQUBELA
Email: [email protected]
Telephone number: 043-492-0232
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a suitable service provider to supply, deliver, install, and maintain a Facial Recognition Head Count System across the Eastern Cape Public Libraries for a period of thirty-six (36) months. The system aims to accurately count and provide demographic data (such as gender and age) of library visitors to support library management and community engagement efforts.

Scope

The scope includes:

  • Installation of facial recognition-based people counting systems in multiple libraries.
  • Maintenance and support of the installed systems over 36 months.
  • Provision of online access to real-time statistics via a secure portal for librarians and provincial administrators.
  • Upgrading and support of existing systems where applicable.
  • Training staff on system usage and management.

Technical Requirements

The technical specifications for the system include:

  • Hardware components must be SABS approved or meet similar standards.
  • System must be accessible and usable by persons with disabilities.
  • Use of face recognition technology to anonymously capture and compute unique visitor counts and demographics.
  • Specialized cameras capable of high-resolution image capture.
  • Software engine must compute unique visitors, demographics, and exclude staff from counts.
  • Daily and customizable reporting capabilities.
  • Web-based dashboard showing status and statistics of all connected libraries.
  • System software and firmware must support updates.
  • Licensing documentation must be provided and valid before payments.
  • Hardware (server, cameras) specifications include: industrial-grade fanless casing, Intel i7 processor, 16GB RAM, 512GB SSD, dual LAN ports, Wi-Fi, GSM module, Windows 10 Pro.
  • Camera options include high-resolution GigE IP cameras such as IDS uEye 5250CP or equivalent.

Skills and Support Requirements

The service provider must:

  • Provide a warranty of at least 36 months.
  • Offer support through a help desk with at least three technicians.
  • Ensure onsite maintenance and repairs are available within the province.
  • Upgrade software and hardware as needed, with prior approval.
  • Conduct user/staff training with electronic manuals during skills transfer.
  • Ensure compliance with health and safety standards, including verification with SABS or similar bodies.

Summary

This tender seeks a comprehensive solution for real-time, demographic-enabled visitor counting in public libraries, requiring technical excellence, ongoing support, and adherence to safety and quality standards to enhance library management and community service delivery.

This summary is AI generated. Download the tender documents for all the information.

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