Objectives

The primary objective of this tender is to appoint a service provider to handle the printing, enveloping, sorting, posting, and related services for CENTLEC (SOC) Ltd's monthly electricity bills and associated notices over a period of six months. The aim is to support CENTLEC's revenue management functions by ensuring efficient communication with customers through postal and electronic means.

Scope

The scope of work includes:

• Printing of monthly electricity bills and notices, including the provision of printers, printing paper, and consumables.
• Enveloping and sorting of the printed bills and notices.
• Posting of bills and notices via postal services (South African Post Office).
• Supporting the Revenue Management Section in executing billing and communication actions.
• Provision of an electronic platform for email distribution, statement downloads, and customer registration.
• Inclusion of advertisements on bills as approved and supplied by CENTLEC, with the ability to review and amend bill design as needed.

Technical Requirements

The technical specifications include:

• Provision of the current electricity bill overlay, with the possibility of design amendments by CENTLEC.
• Incorporation of advertisements on bills, approved and supplied by CENTLEC.
• Delivery of the electronic template or file format for bill production.
• System accessibility for CENTLEC staff to manage email distribution and statement downloads.
• Customer registration and statement download capabilities via an online platform.

Skills and Qualification Requirements

Applicants must meet the following minimum requirements to qualify:

• Submission of a valid and signed company registration document, such as a CK or CSD registration, with a CSD number.
• Proof of company ownership, including a lease agreement with current rates clearance or a recent bill of account not owing more than 90 days, or an official council letter of residence for non-billed areas.
• Submission of a BBB-EE certificate or sworn affidavit; failure to do so will not disqualify but will result in no points being awarded.
• Submission of a sworn affidavit or certificate to substantiate claims related to ownership and other criteria.
• Compliance with the formatting requirements: documents must be ring-bound, indexed, and page numbered; loose documents will be disqualified.
• Adherence to the procurement policies and submission in a sealed envelope with the quotation number clearly indicated.
• Availability to perform the scope of work within the specified period and conditions.