Objectives

The primary objective of this tender is to appoint a service provider for the effective collection of all outstanding debt and overdue payments owed to CENTLEC (SOC) Ltd over a period of thirty-six (36) months. The aim is to ensure timely recovery of debts in compliance with relevant policies and legislation, including the Credit Control and Debt Collection Policy and the National Credit Act (NCA).

Scope

The scope of work includes:

• Handing over inactive debts older than 90 days to appointed debt collectors for collection.
• Ensuring compliance with the National Credit Act during debt collection processes.
• Legal action on debts not recovered within 90 days, including engaging attorneys for legal proceedings.
• Debt collection activities such as calling consumers, sending SMS demands, demand letters, and follow-up contacts.
• Legal collection procedures including final demands, salary attachment orders, summons, default judgments, and attachment of movable and immovable properties.
• Provision for withdrawal or suspension of instructions by CENTLEC at its discretion.

Technical Requirements

The technical requirements for the service provider include:

• Having a fully equipped debt collection office with signed resources adhering to the scope of work.
• Proven track record with reference letters and experience in debt collection for at least 3 years.
• Demonstrated methodology for debt recovery, including prevention of stagnant debt and increasing debt book.
• Qualified team with organizational structure, CVs, and relevant qualifications, especially in legal and debt collection fields.
• Local operational capability, including an existing municipal office or lease agreement within Mangaung.

Skills and Skills Requirements

The skills and qualifications required from the service provider include:

• Organizational capacity with a detailed organogram and qualified debt collection staff.
• Experience and qualifications of senior management in legal and debt collection fields, supported by CVs and certificates.
• Proven ability to maximize debt recovery through effective methodology.
• Operational capability with a dedicated municipal office or lease agreement within Mangaung.
• Compliance with all mandatory documentation, including debt collection certificates, tax compliance, municipal clearance, and company registration.