Objectives

The primary objective of this tender is to outsource a service provider responsible for rendering comprehensive cleaning services at Saint George Hotel, Pretoria, for a period of six (6) months. The aim is to ensure high standards of cleanliness, hygiene, and maintenance in various hotel areas, including guest rooms, conference halls, dining areas, offices, and other designated spaces, in accordance with industry standards and specific departmental requirements.

Scope

The scope encompasses the provision of cleaning services across multiple designated areas within Saint George Hotel, including but not limited to:

• Reception area
• Office spaces adjacent to reception
• Conference and hall areas (e.g., Ionic Hall, Dorian Main Hall, Saint George Hall, Pathenon Hall, Sparton Hall, Marble Arch Hall, Asteria Hall, Acropolis Hall, Housekeeping areas, dining rooms, chapels, gym, toilets, laundry room)

The services include dusting, sweeping, mopping, vacuuming, trash removal, spot cleaning walls and glass, deep cleaning (carpets, upholstery, windows), waste handling, and maintaining high standards of hygiene and safety. The contractor must also adhere to security protocols, confidentiality, and environmental regulations specific to a high-security, VIP environment.

Technical Requirements

• Provision of all cleaning equipment, tools, chemicals, and consumables required for the services.
• Adherence to specified cleaning frequencies: daily, twice weekly, weekly, or as per specific area requirements.
• Implementation of high standards of cleanliness, including deep cleaning and sanitisation of high-contact surfaces.
• Compliance with security and access control protocols, including vetting and security clearance of personnel.
• Provision of trained supervisory staff and ongoing staff training on safety, security, and hygiene standards.
• Proper handling, segregation, and disposal of waste, including hazardous waste where applicable.
• Compliance with health, safety, and environmental legislation, including PPE usage and incident reporting.
• Regular inspections and quality control measures, with corrective actions as required.

Skills Requirements

• Proven experience in providing cleaning services in hospitality or high-security environments, supported by references and awards.
• Qualified supervisory personnel with demonstrated management experience in cleaning operations.
• Capability to supply and operate all necessary cleaning equipment and machinery, with proof via brochures or catalogues.
• Knowledge of health, safety, and environmental regulations relevant to hospitality cleaning services.
• Security clearance and vetting of all personnel, with ability to pass background checks and security screening.
• Ability to train staff continuously on hygiene standards, security protocols, and customer service.
• Effective communication skills for coordination with hotel management and security personnel.
• Capacity to manage waste disposal, including hazardous waste, in compliance with legal and departmental standards.