Gmt025/25-26 – Appointment of a Service Provider for the Management of Dark Trace and License Renewals for a Period of Three (3) Years from Date of Appointment

GMT025/25-26

See details below or the tender documentation

Tender Closed on: 2025-12-08 12:00

https://tenderbulletins.co.za/tender-award/tender-award-gmt025-25-26-appointment-of-a-service-provider-for-the-management-of-dark-trace-and-license-renewals-for-a-period-of-three-3-years-from-date-of-appointment/

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology, IT Security Services and Solutions

George, Western Cape

George Municipality

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George Municipality Tenders

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Tender Number: GMT025/25-26
Department: George Municipality
Tender Type: Request for Bid(Open-Tender)
Province: Western Cape
Closing Date: Monday, 08 December 2025 - 12:00
Place where goods, works or services are required: 71 York Street - George - George - 6530
Special Conditions: N/A
ENQUIRIES:
Contact Person: Evert Benadé
Email: [email protected]
Telephone number: 044-801-9111
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to manage Dark Trace license renewals for a period of three (3) years from the date of appointment. The service provider will support the municipality in proactively monitoring and responding to network threats across LAN/WAN, email, Azure, and LAN devices using Dark Trace technology.

Scope

The scope of work includes:

  • Providing support for Dark Trace hardware and licenses.
  • Ensuring all licenses are renewed timely over the three-year period.
  • Supporting the municipality’s cybersecurity infrastructure using Dark Trace solutions.
  • Supporting SLA adherence and maintaining the integrity of the Dark Trace environment.

The service provider must be a Dark Trace authorized partner with Azure Expert Status, and submit valid certificates to prove compliance. The scope also involves handling current licenses and ensuring their validity until expiry.

Technical Requirements

The bidder must meet the following technical prerequisites:

  • Be a Dark Trace authorized partner.
  • Possess Azure Expert Status.
  • Submit valid and current certificates for Dark Trace partnership and Azure expertise.
  • Employ certified personnel with relevant expertise.
  • Support the existing Dark Trace licenses, which have specified expiry dates.

Additional technical requirements include compliance with the municipality’s specifications, adherence to SLA, and the ability to support hardware and software environments related to Dark Trace solutions.

Skills Requirements

The successful bidder must demonstrate:

  • Expertise in Dark Trace cybersecurity solutions.
  • Azure cloud platform proficiency, with Azure Expert certification.
  • Experience in license management and renewal processes.
  • Certified technical personnel capable of supporting Dark Trace hardware and software.
  • Ability to provide technical support, troubleshooting, and maintenance services.
  • Knowledge of cybersecurity threat monitoring and response.

Summary

The tender aims to secure a qualified service provider with technical expertise in Dark Trace and Azure, capable of managing license renewals and supporting cybersecurity infrastructure for three years. The provider must meet specific technical and skills criteria, including certification, experience, and compliance with the municipality’s requirements.

This summary is AI generated. Download the tender documents for all the information.

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