Guidewire Claim Centre Software Upgrade

RFP2025/19

See details below or the tender documentation

Tender Closed on: 2025-10-24 12:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Sandton

SASRIA

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Tender Number: RFP2025/19
Department: SOUTH AFRICAN SPECIAL RISKS INSURANCE ASSOCIATION (Sasria Soc Ltd)
Tender Type: Request for Proposal
Province: Gauteng
Closing Date: Friday, 24 October 2025 - 12:00
Place where goods, works or services are required: 36 Fricker Road - Illovo - Sandton - 2196
Special Conditions: N/A
ENQUIRIES:
Contact Person: Mmabatho
Email: [email protected]
Telephone number: 011-214-0800
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to implement a minor upgrade of the Guidewire Claim Centre system for Sasria. The upgrade aims to ensure system compatibility with the latest supported software version, enhance security features, improve system stability, and support effective governance of system maintenance. This upgrade is essential for enabling Sasria to deliver optimal claims management services to internal and external stakeholders, including agents, brokers, and claim vendors.

Scope

The scope of work includes:

  • Reviewing existing documentation and support matrices.
  • Executing code and database upgrades using Guidewire configuration tools.
  • Performing comprehensive testing, including unit, integration, regression, and user acceptance testing.
  • Providing post-go-live support (hyper care) for 12 weeks to stabilize the environment and monitor performance.

The upgrade will be performed on the current environment, which operates on Guidewire Claim Centre version 10.0.3, Java 11, and on-premises infrastructure. It must retain all existing system capabilities and ensure seamless integration across all platforms, with minimal or no business disruption.

Technical Requirements

  • Upgrade must be compatible with Guidewire Claim Centre V 10.0.3 and Java 11.
  • Environment setup includes Windows, MSSQL Server v20.2.30.0, MySQL Server, Tomcat, Jenkins, and Bitbucket.
  • Support for multiple environments: Development, SIT, QA, UAT, and Production.
  • Integration with critical systems such as Microsoft Dynamics D365 and SharePoint.
  • Deployment to be managed via pipelines across three server nodes.
  • Use of Single Sign-On (SSO) mechanisms for authentication/authorization.
  • Development of regression test suite for the upgrade.
  • Execution of upgrade scripts managed collaboratively by Sasria’s DBA and the service provider.
  • Provision of configuration documentation and UAT coordination by Sasria.
  • Consideration of the latest available patch for the upgrade version.

Skills Requirements

  • Expertise in Guidewire Claim Centre system upgrades, including code and database migration.
  • Proficiency in Java 11 and Guidewire configuration tools.
  • Experience with on-premises infrastructure setup and management.
  • Strong understanding of system integration, particularly REST APIs and related platforms.
  • Capability to perform comprehensive testing (unit, integration, regression, UAT).
  • Knowledge of deployment pipelines and version control systems such as Jenkins and Bitbucket.
  • Ability to collaborate effectively with internal DBAs and coordinate deployment activities.
  • Experience in developing regression test suites and monitoring system performance post-upgrade.
This summary is AI generated. Download the tender documents for all the information.

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