Objectives

The primary objective of this tender is to appoint a qualified service provider to implement and manage an Employee Assistance Programme (EAP) within the Department of Mineral and Petroleum Resources (DMPR) for a period of thirty-six (36) months, subject to performance review. The programme aims to support employees' personal and work-related issues to enhance service delivery, reduce absenteeism, improve work performance, and promote overall well-being.

Scope

The scope of work includes:

• Providing counselling, referral, and advisory services to approximately 1,154 employees across DMPR offices located in various sites countrywide, including Head Office in Pretoria and regional offices.
• Delivering services in the eleven official languages and ensuring geographical coverage aligns with DMPR’s locations, including remote sites.
• Offering 24/7/365 access to counselling services, including face-to-face and telephonic support, with flexibility for extended sessions upon pre-approval.
• Developing and delivering quarterly awareness articles aligned with operational plans and health calendars.
• Providing reports on service utilization, trend analysis, and programme effectiveness.
• Implementing marketing and communication strategies, including branded materials and communication plans.
• Ensuring infrastructure support such as call centres, consulting rooms, transport, and equipment for awareness presentations.

Technical Requirements

The service provider must demonstrate the ability to:

• Provide counselling services (face-to-face and telephonic) in multiple languages across the country.
• Maintain sound infrastructure, including call centres, consulting rooms, and transport facilities.
• Develop and implement communication and marketing strategies with sample materials and reports.
• Deliver detailed project plans with timeframes and implementation approaches.
• Ensure confidentiality and data security of all shared information.
• Provide regular reports (monthly, quarterly, annual) on service utilization, trend analysis, and programme outcomes.
• Meet the geographical and operational footprint of DMPR, including remote and off-site locations.

Skills and Skills Requirements

The bid evaluation emphasizes the following skills and qualifications:

• Company Experience: Minimum of three years’ experience in providing Employee Assistance Program services, with testimonials or reference letters.
• Team Leader Qualifications: A three-year degree in Clinical Psychology or Psychiatry (NQF 8 preferred) with at least 4 years’ experience in EAP services. A comprehensive CV must be provided.
• Team Members: Qualification in Clinical Psychology, Psychiatry, or Social Work (NQF 7 or 8), with a minimum of three years’ experience in EAP services. CVs and copies of qualifications are required.
• Project Plan: Ability to develop and present a detailed project plan with clear timeframes and implementation strategies.
• Infrastructure and Resources: Adequate infrastructure including call centres, consulting rooms, transport, and materials for awareness sessions.
• Communication Skills: Ability to develop and implement communication strategies, including branded materials and reporting.
• Language and Geographical Coverage: Service delivery in multiple languages with capacity to serve remote and dispersed locations.