Objectives

The primary objective of this tender is to appoint a single Service Provider to deliver an efficient and effective on-street Parking Management System (PMS) that promotes seamless parking operations, enhances enforcement, and improves data collection and reporting within the eThekwini Municipality. The system aims to facilitate real-time parking fee collection, enforcement support, and data-driven decision-making to optimize parking resources and service delivery.

Scope

The scope encompasses the provision, installation, operation, and maintenance of a comprehensive on-street PMS across designated areas within eThekwini. Key responsibilities include:

• Supply and deployment of Portable Handheld Computers (PHCs) with printing facilities for Parking Marshals.
• Management of parking bays, including capturing vehicle registration, issuing receipts, and processing payments via multiple methods (smartcards, mobile apps, debit/credit cards).
• Development of a Back-Office and Management Information System for data collection, storage, reporting, and reconciliation.
• Installation and maintenance of road markings and traffic signage.
• Development of a Parking System App for smartphones within six months of contract award.
• Provision of parking enforcement support, including communication with Metro Police and support for violations.
• Management of parking tariffs, signage, and ongoing system maintenance.

Technical Requirements

The technical specifications include:

• Implementation of a PMS comprising PHCs with built-in printers, capable of capturing vehicle registration, processing payments, and transmitting data in real-time via GPRS.
• PHCs must support multiple payment options: smartcards, mobile applications, debit/credit cards, and cash (limited).
• The Back-Office system must support real-time data synchronization, detailed reporting, audit trails, and integration with mobile parking apps.
• Development of a smartphone Parking System App with features such as payment, vehicle tracking, notifications, and user account management.
• Installation of road signage and markings compliant with municipal standards.
• System must support dynamic management of parking tariffs, maximum durations, and bay statuses.
• Equipment must be durable, secure, and capable of handling high-volume data processing and storage.

Skills Requirements

The successful Service Provider must demonstrate:

• Proven experience in deploying and managing integrated parking management systems, including hardware and software components.
• Technical expertise in developing and maintaining mobile applications compatible with multiple smartphone platforms.
• Capability to provide real-time data synchronization, reporting, and system integration.
• Experience in installing and maintaining traffic signage and road markings.
• Qualified personnel for system installation, maintenance, and technical support, including trained Parking Marshals.
• Ability to conduct staff training, system testing, and ongoing system upgrades.
• Strong customer service and communication skills to support public awareness campaigns and stakeholder engagement.