Provision of a Secure ,reliable and Fully Managed Hosted Email Service for Approximately One Hundred and Thirty (130) Users

QOUTE 03/2026

See details below or the tender documentation

Tender Closed on: 2026-04-24 12:00

Information and Communications Technology, Internet Services - Connectivity, Websites, Email

De Aar, Northern Cape

Pixley Ka Seme District Municipality

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Pixley Ka Seme District Municipality Tenders

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Tender Number: QOUTE 03/2026
Department: Pixley Ka Seme District Municipality
Tender Type: Request for Quotation
Province: Northern Cape
Closing Date: Friday, 24 April 2026 - 12:00
Place where goods, works or services are required: 01 Culvert Road, Industrial Site - De Aar - De Aar - 7000
Special Conditions: N/A
ENQUIRIES:
Contact Person: Lindeka Tshaliti
Email: [email protected]
Telephone number: 053-631-0891
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider to provide a secure, reliable, and fully managed hosted email service for approximately 130 users over a period of one year. The service aims to support municipal communication and collaboration needs by ensuring high availability, security, and ongoing technical support, maintenance, and administration of the email platform.

Scope

  • Email Hosting Services: Provision of enterprise-grade hosted email accounts for 130 users, each with a minimum mailbox capacity of 10GB, supporting IMAP, POP3, SMTP protocols, webmail access, and mobile device support (Android, iOS).
  • Collaboration Features: Integration of tools such as calendaring, contact management, task management, shared mailboxes, and distribution lists.
  • Security Requirements: Implementation of anti-spam, anti-virus, email encryption (TLS/SSL), POPIA compliance, multi-factor authentication (MFA), and role-based access control.
  • Hosting Requirements: Cloud or data centre hosting within South Africa, with a guaranteed uptime of 99.9%, daily backups, and clear data retention policies.
  • Migration Services: Migration of existing email data with minimal disruption, including user account setup and configuration.
  • Support and Maintenance: 24/7 monitoring, helpdesk support, SLAs, and system updates.
  • Administration and Reporting: Centralized management console, user management, and usage/performance reports.

Technical Requirements

The proposed email solution must:

  • Be scalable to support future growth.
  • Support integration with existing systems such as Active Directory or LDAP.
  • Support open standards to avoid vendor lock-in.
  • Allow data export and portability.

Additionally, the solution should guarantee a minimum uptime of 99.9%, include daily backups, and support secure data hosting within South Africa.

Skills Requirements

  • Proven experience in deploying and managing hosted email and collaboration platforms.
  • Technical expertise in email security, encryption, and compliance with POPIA.
  • Capability to migrate existing email data seamlessly.
  • Ability to provide 24/7 support and system maintenance.
  • Knowledge of integration with directory services such as Active Directory or LDAP.
  • Experience in cloud or data centre hosting within South Africa.
  • Strong project management and administrative skills to handle user provisioning, reporting, and system administration.
This summary is AI generated. Download the tender documents for all the information.

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