Provision of Bill Payments Services (municipal Bills Rates & Services Payments) to Theewaterskloof Municipality for the Period from Date of Appointment until 30 June 2029

FIN 02/2026/27

2026-06-18 10:00

2026-07-03 12:00

Billing Systems and Services, Payment Services and Payroll

Caledon, Western Cape

Theewaterskloof Municipality

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Theewaterskloof Municipality Tenders

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Tender Number: FIN 02/2026/27
Department: Theewaterkloof Municipality
Tender Type: Request for Bid(Open-Tender)
Province: Western Cape
Closing Date: Friday, 03 July 2026 - 12:00
Place where goods, works or services are required: 06 Plein Street - Caledon - Caledon - 7230
Special Conditions: It is in the Tender document
ENQUIRIES:
Contact Person: J Van Niekerk
Email: [email protected]
Telephone number: 028-214-3300
FAX Number: 028-241-3300
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Thursday, 18 June 2026 - 10:00
Briefing Venue: Theewaterskloof Municipal Head office 06 Plein street Caledon

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver bill payments services, specifically for municipal bills, rates, and services payments, to Theewaterskloof Municipality. The successful contractor will facilitate efficient and reliable payment processing for the municipality's clients from the date of appointment until 30 June 2029.

Scope

The scope of the tender encompasses the provision of comprehensive bill payments services for municipal rates and services. This includes managing customer transactions, ensuring accurate processing, and supporting the municipality's financial operations over the contract period. The services are to be delivered at the municipality's offices and through designated channels as specified in the tender documents.

Technical Requirements

  • Provision of secure and efficient bill payment processing systems.
  • Integration with the municipality's existing financial and IT infrastructure.
  • Capability to handle high volumes of transactions with accuracy and reliability.
  • Compliance with relevant financial regulations and data security standards.
  • Availability of customer support and technical assistance during specified hours.
  • Provision of reporting and reconciliation functionalities to facilitate financial oversight.

Skills Requirements

  • Proven experience in providing municipal or similar bill payment services.
  • Technical expertise in payment processing systems and secure data handling.
  • Ability to integrate with existing municipal systems and databases.
  • Strong customer service and support capabilities.
  • Knowledge of relevant procurement policies and compliance standards.
  • Qualified personnel with adequate experience to understand and implement the scope of work.
This summary is AI generated. Download the tender documents for all the information.

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