Objectives

The primary objective of this tender is to secure the provision of flexible staffing solutions for a period of 36 months to support the operations of Durban ICC. The aim is to ensure efficient staffing to meet event and operational needs, maintain service quality, and support the Centre’s functions across various departments.

Scope

The scope of the tender encompasses the supply and management of a wide range of staffing services, including front-of-house, back-of-house, administrative, technical, and support personnel. Specific areas include:

• Provision of personnel for banqueting, food & beverage, culinary, operations, finance, building services, IT, AV, parking, logistics, human resources, and administrative functions.
• Staffing for both regular operations and special events, with requirements for supervision, training, and performance management.
• Implementation of systems such as biometric attendance, compliance with legislation, and office facilities.
• Provision of staff with specified qualifications, experience, and skills as detailed in the scope document.

Technical Requirements

The technical requirements include:

• Staff must meet minimum qualification and experience levels as specified for each role.
• Implementation of biometric time and attendance systems.
• Compliance with all relevant legislation, including health and safety, labour laws, and occupational health regulations.
• Provision of uniforms, training, and ongoing staff development.
• Adherence to service standards, response times, and quality benchmarks as outlined in the scope.
• Management of transportation, office facilities, and support infrastructure.
• Regular reporting, invoicing, and performance monitoring.

Skills Requirements

The tender specifies the following skills and qualifications for personnel:

• Site Manager: People management, HR, industrial relations, relevant certificates, and experience.
• Administrator: Administrative skills, Microsoft Office proficiency, relevant qualifications.
• Payroll Officer: Payroll administration, relevant experience, certificates.
• Onsite Floor Supervisor: Hospitality operations, experience in floor management, relevant qualifications.
• Training Facilitator: Hospitality training, proven record, relevant NQF qualifications.
• Technical and Support Staff: Skills in electrical, plumbing, carpentry, IT, AV, and other technical disciplines, with relevant certifications and experience.
• General Staff: Customer service, communication skills, physical fitness, and relevant experience as per role requirements.

Staff must be capable of working across all event types, maintaining high service standards, and adhering to health and safety regulations. Continuous training and performance assessments are required to sustain service excellence.