Provision of Prepaid Electricity Super Vendor Client and Server Solution Within Ethekwini Electricity’s Area of Supply for a 36-month Period

36104(5E)

See details below or the tender documentation

2026-06-12 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Prepaid Vending Systems

Durban, KwaZulu-Natal

Ethekwini Metropolitan Municipality

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Ethekwini Metropolitan Municipality Tenders

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Tender Number: 36104(5E)
Department: Ethekwini Metropolitan Municipality
Tender Type: Request for Bid(Open-Tender)
Province: KwaZulu-Natal
Closing Date: Friday, 12 June 2026 - 11:00
Place where goods, works or services are required: 166 K E Masinga Road (Formerly Old Fort Road) - Durban - KZN - 4001
Special Conditions: -There will be no clarification meeting. Bidders are requested to submit emailed queries related to the bid. -Emailed queries are to be submitted by 2026-05-28. Emailed questions and answers will be consolidated and posted on eTenders/Municipal website by 2026-06-04. -Technical: Santosh Seetharam (t) 031-322 2177 General: Nyaniso Mlilo (t) 031-311 9422
ENQUIRIES:
Contact Person: Nyaniso Mlilo
Email: [email protected]
Telephone number: 031-311-9422
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to procure a comprehensive prepaid electricity vendor client and server solution within the Ethekwini Electricity area of supply for a period of 36 months. The solution aims to facilitate accessible, reliable, and efficient prepaid electricity vending services through multiple customer interfaces, including point of sale, online platforms, and scratch card systems, ensuring seamless management of prepaid electricity transactions and related services.

Scope

The scope encompasses the management and delivery of a third-party vending service for prepaid electricity, covering:

  • Provision of various vending channels including Point of Sale (POS) informal and retail, online banking/ATM, online independent platforms, and scratch card/USSD services.
  • Management of all technical, operational, and security aspects related to each vending method.
  • Integration with existing eThekwini Municipality systems such as the Suprima vending system and infrastructure hosting at municipal headquarters.
  • Provision of system performance, transaction security, and fraud management.
  • Delivery of services over a 36-month period, with specific requirements for system availability, transaction processing times, and audit capabilities.

Technical Requirements

  • Implementation of a reliable, high-availability vending system supporting 24/7 operations with 99%+ uptime.
  • Support for multiple vending channels including POS, online, ATM, USSD, and scratch cards, with specified response times (e.g., transactions processed within 15 seconds).
  • Integration with existing eThekwini systems and third-party vendors, ensuring continuous link availability and data exchange.
  • Provision for Free Basic Electricity (FBE) distribution and management of transaction limits.
  • Support for audit trails, transaction reversals, and exception reporting, with data retention of at least 5 years.
  • Security measures including fraud detection, secure payment processing, and compliance with PCI standards.
  • Provision of system performance reports, fault management, and support for high availability infrastructure.

Skills Requirements

  • Proven experience (minimum five years) in operating and managing prepaid electricity vending systems within South Africa.
  • Technical capability to interface with existing municipal systems (e.g., Suprima) and maintain high system availability and security.
  • Expertise in developing and supporting multi-channel vending solutions, including POS, online, ATM, and scratch card platforms.
  • Ability to provide 24/7 operational support, including fault resolution, transaction monitoring, and customer service via call centers or help desks.
  • Experience in system integration, security compliance (PCI), and audit trail management.
  • Capacity to support system scalability, disaster recovery, and ongoing system upgrades.
This summary is AI generated. Download the tender documents for all the information.

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