Provision of Rendering of Telephonic Interpretation Service for the Department of Health and Wellness, Western Cape Government, for a Four (4) Year Period.

WCGHSC 0366/2026

See details below or the tender documentation

Tender Closed on: 2026-06-12 11:00

Recording, Transcribing and Translation

Cape Town, Western Cape

Western Cape - Department of Health

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Western Cape - Department of Health Tenders

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Tender Number: WCGHSC 0366/2026
Department: Western Cape - Health
Tender Type: Request for Bid(Open-Tender)
Province: Western Cape
Closing Date: Friday, 12 June 2026 - 11:00
Place where goods, works or services are required: 4 Dorp Street, Cape Town - Metro - Cape Town - 8001
Special Conditions: Bidders are advised to submit their pricing on a USB as per WCBD 3.1
ENQUIRIES:
Contact Person: Dineo Tong
Email: [email protected]
Telephone number: 021-483-3987
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider to render telephonic and on-site interpretation services, including South African Sign Language (SASL), to support communication between healthcare staff and clients across the Western Cape Department of Health and Wellness. The service aims to facilitate effective communication, especially in facilities without on-site interpreters, and to provide language support for patients requiring interpretation during various healthcare interactions, including emergencies and mental health cases.

Scope

The scope includes:

  • Provision of telephonic interpretation services in multiple languages, including local South African languages and SASL.
  • On-site interpretation services, including in SA Sign Language, with a minimum of 20 hours per month.
  • Availability of interpretation services for booked and emergency cases, including after-hours, weekends, and public holidays.
  • Provision of video interpretation where clinically necessary.
  • Language services such as editing, proofreading, and translation in specified languages.
  • Contract duration of four years, starting from the date of signing the agreement.
  • Implementation of quality control, monitoring, and reporting mechanisms.
  • Contingency planning for service downtime.

Technical Requirements

  • Membership of the global community of interpreters and translators.
  • Provision of interpreters with appropriate equipment and qualifications.
  • Availability of interpretation services in all specified languages, including SASL.
  • Minimum of 20 hours of on-site interpretation per month and 55 calls of 10 minutes each (including video calls).
  • Implementation of a quality control and monthly reporting system, including challenges, barriers, risks, and cultural learnings.
  • Contingency plans for service interruptions.
  • Compliance with all relevant legislation, including confidentiality and data protection.
  • Adherence to the specified service delivery hours (Monday to Friday, 8:00–16:00, with emergency after-hours support).

Skills Requirements

  • Membership of recognized professional interpreter and translator bodies.
  • Experienced interpreters with a minimum of 5 years in telephonic interpretation.
  • Provision of CVs of interpreters, including Deaf Interpreters (CDI) if applicable.
  • Experience in providing interpretation services for high-risk and vulnerable patients, including paediatrics and psychiatry.
  • Ability to conduct quality assurance, reporting, and cultural competency assessments.
  • Technical proficiency in telecommunication systems, video conferencing, and interpretation equipment.
  • Capacity to provide on-site interpretation and emergency interpretation services promptly.
This summary is AI generated. Download the tender documents for all the information.

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