Purchasing Agreement for Appointment of a Certified Cisco Collaboration Partner to Provide Ad-hoc Technical Support, Root-cause Analysis, Remediation and Optimasation Services for the Cisco Unified Communications Manager(cucm) Environment for a Period of Six(6) Months on as and when Required Basis.

KZN/PRASA/2026/06/07/Q

2026-06-22 11:00

2026-07-06 12:00

Computer Networks Installation and Maintenance, Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Durban, KwaZulu-Natal

Passenger Rail Agency of South Africa

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Passenger Rail Agency of South Africa Tenders

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Tender Number: KZN/PRASA/2026/06/07/Q
Department: Passenger Rail Agency of South Africa
Tender Type: Request for Quotation
Province: KwaZulu-Natal
Closing Date: Monday, 06 July 2026 - 12:00
Place where goods, works or services are required: 65 MASABALALA YENGWA AVENUE - DURBAN STATION - DURBAN - 4001
Special Conditions: BID DOCUMENTS MUST E DOWNLOADED FROM E-TENDER PORTAL. BID RESPONSE DOCUMENTS MUST BE DEPOSITED IN THE BID BOX NO.4 AND HAND DELIVERED TO 65 MASABALALA YENGWA AVENUE, DURBAN STATION, ROOFLEVEL PRASA REGIONAL OFFICE FOYER AREA HELPDESK, PRASA SCM KWAZULU NATAL
ENQUIRIES:
Contact Person: JOHNSON ZWANE
Email: [email protected]
Telephone number: 031-813-0102
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time: Monday, 22 June 2026 - 11:00
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a certified Cisco Collaboration Partner to provide ad-hoc technical support, root-cause analysis, remediation, and optimisation services for the Cisco Unified Communications Manager (CUCM) environment at PRASA KwaZulu-Natal. The goal is to stabilise the telephony platform, reduce service interruptions, improve operational resilience, and deliver documented technical recommendations for sustainable support over a six-month period.

Scope

The scope includes:

  • Providing specialist on-call support for critical incidents affecting the CUCM environment.
  • Conducting structured diagnostics, root-cause analysis, and implementing remediation measures.
  • Stabilising and optimising the telephony platform beyond basic recovery actions.
  • Verifying hardware, software versions, system configuration, licensing, server health, and infrastructure dependencies.
  • Delivering technical reports, incident records, root cause analysis, remediation plans, and knowledge transfer sessions.
  • Supporting the environment with evidence-based troubleshooting using Cisco-approved tools and methods.

Technical Requirements

The technical requirements include:

  • Active Cisco Certified Partner status with relevant specialization (preferably Select, Advanced, or Premier in Security/Collaboration).
  • Engineers must hold valid CCNP Collaboration and CCIE Collaboration certifications, with proof submitted.
  • Experience in stabilising Cisco VoIP environments, particularly CUCM version 8.6.2.23900-10 or similar.
  • Ability to verify hardware and software configurations, diagnose issues, and implement corrective actions.
  • Use of Cisco diagnostic tools such as RTMT, CLI commands, and logs for fault analysis.
  • Provision of detailed reports, root cause analysis, remediation plans, and validation of system stability post-intervention.
  • Availability for on-call support over a six-month period, with documented incident and support records.

Skills Requirements

  • Certified Cisco Collaboration Engineer (CCNP Collaboration and CCIE Collaboration preferred).
  • Proven experience in VoIP and CUCM system troubleshooting, stabilisation, and migration projects.
  • Strong diagnostic and analytical skills to identify root causes of system instability.
  • Ability to prepare comprehensive technical reports and documentation.
  • Effective communication skills for knowledge transfer and stakeholder engagement.
  • Capability to perform remote and on-site support, with prompt response times.
  • Familiarity with Cisco hardware, licensing, and infrastructure dependencies.
This summary is AI generated. Download the tender documents for all the information.

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