Objectives

The primary objective of this tender is to appoint a service provider that can deliver end-to-end talent acquisition response handling and recruitment services for the Industrial Development Corporation (IDC). The goal is to enhance recruitment efficiency, reduce turnaround times, improve customer service, and attract suitable talent to support IDC’s strategic objectives. The appointed provider will also facilitate verification checks, provide a cloud-based applicant tracking system (ATS), and support the IDC’s talent acquisition processes across various levels and locations.

Scope

The scope of work includes:

• Provision of a mature, tested applicant tracking system and careers page with functionalities such as vacancy management, applicant application, screening, recommendations, e-signatures, and audit trails.
• Response handling for all advertised vacancies, including vacancy summaries, applicant shortlisting, and demographic reporting.
• Conduct of accredited verification checks (ID, criminal, qualifications, employment, references, social media, sanctions, etc.) for shortlisted candidates.
• Provision of on-site talent acquisition specialists (minimum three), including a Talent Acquisition Manager and two specialists, to support sourcing, screening, interviews, and onboarding processes.
• Orientation, training, and ongoing technical support for the ATS and recruitment processes.
• Implementation of the system within specified timelines, with a start date immediately after award, for a period of three years, with possible extension up to five years.
• Compliance with data security, privacy laws (POPIA), and industry best practices.

Technical Requirements

The technical requirements specify that the proposed ATS and careers page must:

• Be cloud-based, SaaS, accessible on computers and mobile devices.
• Support functionalities such as vacancy posting, automated approvals, candidate applications (internal and external), integration with job portals (e.g., LinkedIn), and talent pool creation.
• Provide dashboards, analytics, and reporting features to monitor recruitment activities and turnaround times.
• Ensure data security with encryption, audit logs, role-based access, and compliance with POPIA.
• Facilitate interview scheduling, document management, offer generation, and onboarding processes.
• Include technical support and user training for a minimum of three years.

Skills Requirements

The skills and experience required from the bidder and proposed team include:

• Proven experience in end-to-end response handling and recruitment services, especially for professional and specialist roles in large corporates.
• Experience in conducting verification checks through accredited third-party agencies, with documented agreements and turnaround SLAs.
• Qualified and skilled project team members with at least 5 years’ relevant experience in talent acquisition, recruitment processes, and ATS management.
• Capability to implement, configure, and support a cloud-based ATS solution, including system migration, UAT, and training.
• Ability to provide on-site recruitment specialists capable of sourcing, screening, interviewing, and onboarding candidates efficiently.
• Strong understanding of POPIA and data security compliance.
• Effective project management skills with a clear methodology and timeline adherence.