Objectives

The primary objective is to appoint a qualified service provider to support, maintain, and host an existing web-based project management system for the Working for Tourism (WFT) programme over a 24-month period. The system functions as a central repository for managing Expanded Public Works Programme (EPWP) projects, tracking progress payments, generating stakeholder reports, and administering the full project lifecycle.

Scope of Work

The appointed provider will deliver comprehensive operational support and hosting services for the legacy system. Key responsibilities include:

• Resolving data discrepancies, updating validation parameters, reopening submission forms, and correcting payment records.
• Providing data import, replication, and document upload assistance.
• Troubleshooting system faults, resolving report bugs, and performing database and system integrity validations.
• Conducting bi-weekly server maintenance (Sundays 19:00–21:00), including database backups and restores.
• Executing weekly system backups and producing monthly/quarterly reports with integrated data imports.
• Adhering to strict service level agreements: standard support requests must be resolved within two to twelve hours, while emergency requests require resolution within two to four hours.
• Disclosing all server hosting configurations and third-party hosting contracts to the Department within two months of contract commencement.

Technical Requirements

The procurement mandates maintenance of a highly outdated infrastructure. Required technical specifications include:

• Operating System: Windows Server 2003 R2 Enterprise Edition, Service Pack 2.
• Hardware: 150GB storage, 4GB RAM, Intel Xeon E5 2620 Processor @ 2.1GHz.
• Database: Inter-base.
• Application Framework: Delphi 8.
• Mandatory deployment and maintenance of anti-virus software, alongside continuous server monitoring and rebuild capabilities in the event of critical failure.

Note on Unusual/Complex Terms: The current application was developed circa 1994 using Delphi 8 and explicitly lacks any source code. This tender is strictly for maintenance and support of an obsolete platform, not for new development, refactoring, or migration. Providers must possess niche expertise in legacy environments, older database architectures, and vintage operating systems.

Skills and Experience Requirements

Bidders must demonstrate proven capability through documented experience and qualified personnel. Evaluation criteria focus on:

• Reference Validation: Previous experience supporting similar project management systems, verified through reference letters detailing project type, duration, budget, and contact details.
• Legacy Development Expertise: Hands-on experience with Delphi 8 or comparable legacy programming languages.
• Database Proficiency: Proven track record managing Inter-base databases.
• Hosting Competency: Specific experience hosting legacy applications and their associated databases.
• Personnel Qualifications: Detailed CVs for proposed support staff, demonstrating ICT qualifications and relevant technical support experience.

A minimum functional scoring threshold of 65% must be achieved during the technical evaluation phase. Additional points are allocated proportionally based on the years of experience across the specified technical domains.