Request for Quotation (rfq) for Renewal of Licences and Warranty and Enter into Service Level Agreement (sla) for Netapp Storage System.

Iziko ICT / RFQ NetApp 04/05/2026

See details below or the tender documentation

Tender Closed on: 2026-05-11 11:00

Computer Software Supply and License Management, Computer, Server and Networking Equipment, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Cape Town, Western Cape

Iziko Museums of Cape Town

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Iziko Museums of Cape Town Tenders

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Tender Number: Iziko ICT / RFQ NetApp 04/05/2026
Department: Iziko Museums of Cape Town
Tender Type: Request for Quotation
Province: Western Cape
Closing Date: Monday, 11 May 2026 - 11:00
Place where goods, works or services are required: 25 Queen Victoria Street - Cape Town - Cape Town - 8001
Special Conditions: N/A
ENQUIRIES:
Contact Person: Noleen Donson
Email: [email protected]
Telephone number: 021-481-3917
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue: Iziko South African Museum, 25 Queen Victoria Street, Cape Town, 8001

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to secure a service provider to renew the licenses and warranty for the existing NetApp Storage System and to establish a Service Level Agreement (SLA) for ongoing support and maintenance. Specifically, the aim is to ensure continuous support, system upgrades, and reinstatement of any lapsed service coverage for the NetApp FAS 2750 storage system used by Iziko Museums of South Africa.

Scope

The scope of work includes:

  • Renewal of licenses and warranty for the NetApp FAS 2750 storage system for a period of 12 months.
  • Provision of support services as per the Bill of Materials (BoM), including reinstatement fees for any lapsed coverage.
  • Entering into a 12-month Service Level Agreement (SLA) to guarantee support, maintenance, and response times.

The specific deliverables include:

  • Provision of parts delivery and support services within specified response times.
  • Reinstatement of hardware and support service coverage if lapsed.
  • Ongoing support and maintenance for the NetApp storage system as per SLA terms.

Technical Requirements

The technical requirements for the service provider are:

  • Hold valid NetApp partner certifications, including NetApp Certified ONTAP Specialist, Support Engineer, and Technology Solutions certifications.
  • Provide proof of certifications and experience in managing NetApp storage systems.
  • Deliver the specified Bill of Materials, including parts delivery, reinstatement fees, and warranty extensions.
  • Enter into a formal SLA guaranteeing support, response times, and system monitoring for 12 months.
  • Provide references from previous contracts demonstrating capability and experience.
  • Ensure compliance with all procurement and technical standards outlined in the RFQ.

Skills Requirements

The skills and qualifications required from the service provider include:

  • Certified NetApp professionals with relevant certifications and proven expertise in NetApp storage systems.
  • Experience in hardware support, system reinstatement, and warranty management for enterprise storage solutions.
  • Ability to provide timely parts delivery (4-hour response time) and support services.
  • Capability to develop and manage SLAs with clear support, escalation, and monitoring procedures.
  • Strong references and track record of successful support for similar enterprise storage systems.
  • Understanding of procurement regulations and compliance with B-BBEE requirements.
This summary is AI generated. Download the tender documents for all the information.

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