Objectives

The primary objective of this tender is to engage a Service Provider to conduct basic computer skills training programmes, focusing on both basic and advanced computer literacy, for participants within the Chris Hani Health District. The aim is to enhance computer literacy skills among health district staff and stakeholders, thereby improving service delivery and operational efficiency.

Scope

The scope includes:

• Provision of computer training courses covering basic and advanced computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, Power BI) and IT technical skills.
• Training to be delivered through virtual/online platforms and in-person sessions at designated venues.
• Development and provision of training manuals, learning materials, and certificates of competency upon course completion.
• Scheduling of training sessions for different participant groups due to limited facilities, with classes divided into groups of 20 participants each.
• Provision of qualified facilitators with relevant qualifications and experience.
• Supporting logistics, including meals, learning materials, and training manuals, with venues provided by the department.

Technical Requirements

The technical requirements include:

• Facilitators with relevant qualifications and accreditation from SETA/QCTO or other recognized bodies.
• Training content aligned with unit standards and accredited courses such as Microsoft Office 365 Suite, ITIL Foundation, CompTIA certifications, and related qualifications.
• Provision of a detailed training plan, course breakdown, and methodology.
• Delivery of training in a manner that is interactive, practical, and tailored to different skill levels (basic to advanced).
• Provision of certificates of competency for participants upon successful completion.
• Compliance with health, safety, and security policies of the hosting institutions.
• Use of appropriate virtual/online tools for remote training modules.

Skills Requirements

The skills requirements for the Service Provider include:

• Experienced facilitators with proven track record in delivering computer literacy training at various levels.
• Facilitators with relevant qualifications, certifications, and accreditation from recognized bodies such as SETA, QCTO, or equivalent.
• Project management skills to develop and implement comprehensive training and implementation plans.
• Technical expertise in Microsoft Office Suite, IT technical skills, and online training platforms.
• Ability to provide training manuals, course content, and assessment tools aligned with national standards.
• Logistical and organizational skills to coordinate training sessions, materials, and participant assessments.
• Capacity to deliver training in both virtual and face-to-face settings, ensuring accessibility and engagement.