Objectives

The primary objective is to appoint a qualified service provider to deliver structured computer literacy training programmes for staff within the Chris Hani Health District. The initiative aims to build foundational and advanced digital competencies, aligning workforce capabilities with the Eastern Cape Department of Health’s strategic skills development and operational efficiency goals.

Scope

The contract covers the end-to-end delivery of Microsoft Office 365 Suite training across basic, intermediate, and advanced proficiency levels. Modules include Word, Excel, PowerPoint, Teams, Outlook, SharePoint, and Power BI, delivered via hybrid, virtual, and online modalities. The programme targets approximately 60 delegates for basic training and 40 delegates for advanced training, structured as five-day sessions. Due to limited functional computer laboratories, participants will be segmented into groups of twenty and scheduled across staggered dates. The client will provide training venues, while the service provider is responsible for instructional materials, participant manuals, catering, logistical coordination, and programme administration.

Technical Requirements

• Curriculum Delivery: Providers must submit a detailed implementation plan, course breakdown, training methodology, and summarised training manuals that align with the specified competency benchmarks for each software module.
• Compliance & Documentation: Mandatory submission of Central Supplier Database (CSD) registration proof, SARS Tax Compliance Status PIN or certificate, Broad-Based Black Economic Empowerment (B-BBEE) verification, and signed SBD forms.
• Evaluation Framework: Bids are assessed using an 80/20 preference point system, where eighty percent of scoring is allocated to competitive pricing and twenty percent to designated socio-economic goals.
• Operational Standards: Service delivery must adhere to occupational health and safety legislation, energy management protocols, fire risk procedures, and performance monitoring mechanisms including user satisfaction surveys, periodic audits, and a formal service level agreement.
• Legal & Contractual: Joint ventures are permitted provided a lead member is formally appointed and a legally binding consortium agreement is submitted. The successful bidder must execute a written contract (SBD7) and comply with General Conditions of Contract.

Skills Requirements

• Facilitators: Must hold recognised qualifications and maintain active registration or accreditation with relevant Sector Education and Training Authorities (SETAs) or the Quality Council for Trades and Occupations (QCTO) specifically for computer skills instruction. Certified credentials, CVs, and valid identification must be provided.
• Assessors/Moderators: At least one registered assessor/moderator is required, accompanied by equivalent qualification documentation and identification.
• Project Management: A minimum of two dedicated administrative and project management personnel must be assigned to oversee scheduling, logistics, reporting, and stakeholder coordination.
• Proven Experience: Bidders must demonstrate prior delivery of comparable training programmes within the last five years, supported by verifiable reference letters detailing contract periods and contactable persons.
• Financial & Organisational Capacity: Submission of recent financial statements, organisational structure diagrams, and proof of financial viability to ensure contract execution capability.

Key Terms & Framework Notes

CSD (Central Supplier Database): A national government repository for verifying supplier legitimacy and banking details. SARS TCS PIN: A unique identifier issued by the South African Revenue Service confirming tax compliance. B-BBEE: Legislation designed to redress historical economic disparities by measuring enterprise ownership, management control, skills development, and procurement practices. 80/20 Preference System: A procurement scoring model awarding 80 points for price competitiveness and 20 points for socio-economic transformation goals (historically disadvantaged individuals, women, youth, local suppliers, and persons with disabilities). SETA/QCTO: Accredited bodies responsible for setting industry standards, certifying training providers, and validating facilitator competence in South Africa.