Objectives

The primary objective of this tender is to gather information on real-time employee listening solutions that can support Sasria SOC Limited’s efforts to enhance employee engagement, organizational effectiveness, and data-driven decision-making. The solution aims to move beyond traditional periodic surveys to provide ongoing, timely insights into employee sentiment, experience, inclusion, and organizational health, thereby enabling proactive leadership and fostering trust and transparency within the organization.

Scope

The scope includes providing a scalable, intuitive, and multi-channel real-time employee listening platform that supports:

• Regular collection of employee feedback through pulse surveys, lifecycle-triggered touchpoints, and sentiment channels
• Integration of qualitative and quantitative data for comprehensive insights
• Data analytics, dashboards, and reporting tailored for various stakeholder groups (Executives, Managers, Human Capital)
• Translation of feedback into actionable insights with guidance or recommendations
• Support for transparency, confidentiality, and ethical data use
• Implementation, configuration, customization, and ongoing support

Technical Requirements

The solution should:

• Enable ongoing, lifecycle-based employee feedback collection via multiple channels
• Support configuration and customization to align with Sasria’s evolving needs and priorities
• Provide robust data analytics capabilities, including dashboards, reminders, and reporting tools
• Translate employee feedback into actionable insights with guidance or nudges for leaders
• Support various listening mechanisms and integrate into a cohesive framework
• Ensure accessibility, ease of use, and engagement for all employee user groups
• Support transparency and closing the feedback loop with employees
• Support phased or modular implementation approaches
• Guarantee confidentiality, anonymity, and ethical handling of data with governance controls
• Include innovative features or emerging capabilities that add value

Skills Requirements

The service provider should demonstrate:

• Proven experience in delivering real-time employee listening or similar engagement solutions
• Capability to provide case studies or examples of successful implementations in comparable organizations
• Expertise in data analytics, dashboard design, and reporting for diverse stakeholder groups
• Strong project management skills for implementation, configuration, and training
• Ability to support phased deployment, enablement, and ongoing support
• Knowledge of data governance, confidentiality, and ethical data practices
• Innovative approach with differentiators and best practices to maximize value for Sasria