Rfi – Terms of Reference for IT’s Next Generation Managed Services Covering Infrastructure and Application Management Services

WRSCM-2025/2026-RFI001

See details below or the tender documentation

Tender Closed on: 2026-03-24 11:00

ICT Hardware, Software And Network Support Services, Information and Communications Technology

Centurion, Gauteng, Pretoria

Wholesale and Retail Sector Education and Training Authority

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Wholesale and Retail Sector Education and Training Authority Tenders

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Tender Number: WRSCM-2025/2026-RFI001
Department: Wholesale and Retail Sector Education and Training Authority
Tender Type: Request for Information
Province: National
Closing Date: Tuesday, 24 March 2026 - 11:00
Place where goods, works or services are required: 1303 Riverside Office Park - Centurion - Pretoria - 0098
Special Conditions: This is a Request for Information valid for 120 days. Bidders are hereby requested to submit the RFI responses via email at [email protected]
ENQUIRIES:
Contact Person: Supply Chain Management
Email: [email protected]
Telephone number: 012-622-9500
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to assess the market for available Next Generation Managed Services in IT, specifically focusing on Infrastructure and Application Management Services. The aim is to enable the W&RSETA to adopt advanced IT solutions that support its business aspirations, manage disruptive technologies, address ICT talent scarcity, and mitigate associated risks. The tender seeks to identify a capable Service Provider to deliver comprehensive IT Infrastructure Managed Services (IT IMS).

Scope

The scope of the tender encompasses:

  • Infrastructure Management: Providing reliable, secure, and scalable IT infrastructure, including Next Generation Managed Services for various ICT Service Towers.
  • Applications Management: Maintenance, support, and alignment of core business applications such as Microsoft Dynamics 365, Power BI, SharePoint, .NET, and other enterprise systems. This includes system development, upgrades, support, and integration with other systems.
  • Network Services: Scalable LAN & WAN connectivity, including SD-WAN, internet breakout, routing, and secure tunnels.
  • Security Operations: Firewall and intrusion protection services with specified performance metrics.
  • Cloud and Hosting Services: Virtualized Private Cloud (IaaS) hosting environment supporting production, UAT, and development environments, with specified hardware and software configurations.
  • Telephony and Communication: Converged telephony services via Office365 Microsoft Teams and VOIP, including handset provisioning.
  • Archiving and Continuity: Email archiving and continuity services via Mimecast.
  • Support Services: Managed support with specified hours, response times, and first-time fix requirements.

Technical Requirements

The technical requirements include:

  • Network: SD-WAN with specified bandwidths, internet breakout, and secure tunnels.
  • Security: Firewall with features such as threat prevention, SSL inspection, IPS throughput, VPN capacity, and intrusion protection.
  • Cloud Infrastructure: Fully virtualized environment with specified CPU, memory, disk space, and software (Microsoft Server 2016, SQL Server, etc.) for Production, UAT, and Development environments.
  • VPN: Secure VPN services supporting multiple tunnels for internal and external connectivity.
  • Application Management: Maintenance and support for core enterprise applications, integration, and reporting tools.
  • Telephony: VOIP services with specified user and handset counts.
  • Email Archiving: Mimecast-based archiving with specified storage volumes.
  • Support & Maintenance: Support hours, response times, first-time fix rate, and staff security clearances.

Skills Requirements

The skills and expertise required from the Service Provider include:

  • IT Infrastructure & Network: Experience in managing SD-WAN, WAN/LAN, and secure internet connectivity.
  • Security: Firewall configuration, intrusion detection, VPN management, and threat mitigation.
  • Cloud & Virtualization: Expertise in deploying and managing virtualized private cloud environments, including IaaS solutions.
  • Application Support & Development: Skills in supporting Microsoft Dynamics 365, Power BI, SharePoint, .NET, SQL Server, and system integration.
  • Telecommunications: Knowledge of VOIP, Office365 integration, and telephony hardware provisioning.
  • Support & Maintenance: Proven ability to provide managed support services, including incident resolution, system upgrades, and user training.
  • Security & Compliance: Staff must meet security standards, including criminal record checks, and adhere to confidentiality requirements.
This summary is AI generated. Download the tender documents for all the information.

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