Rfq 201999: Provision of Microsoft Technologies Support Services for Microsoft Identity Manager, Scom, Scsm and Sccm and Maintenance for a Period of 12 Months.

RFQ 201999

See details below or the tender documentation

2026-06-24 11:00

ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Pretoria

South African Bureau of Standards (SABS)

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South African Bureau of Standards (SABS) Tenders

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Tender Number: RFQ 201999
Department: The South African Bureau of Standards (SABS)
Tender Type: Request for Quotation
Province: Gauteng
Closing Date: Wednesday, 24 June 2026 - 11:00
Place where goods, works or services are required: 1 Dr Lategan Road - Groenkloof - Pretoria - 0001
Special Conditions: N/A
ENQUIRIES:
Contact Person: Luvuyo Tshabalala
Email: [email protected]
Telephone number: 012-428-6225
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to procure support, implementation, and maintenance services for Microsoft Technologies, specifically Microsoft Identity Manager, SCOM, SCSM, and SCCM. The goal is to re-establish and enhance the organization’s endpoint management, infrastructure monitoring, and IT service management capabilities following a cyber security incident. The project aims to restore critical functionalities, improve security posture, operational efficiency, and ensure compliance with ITIL best practices through re-implementation and support of these platforms over a 12-month period.

Scope

The scope includes:

  • Re-implementation and optimization of Microsoft SCCM (ConfigMgr), SCOM, and SCSM platforms.
  • Support and maintenance of these platforms for 12 months, with support limited to a maximum of 40 hours per month.
  • Implementation of ITIL-aligned incident, problem, change, and service request workflows, including a self-service portal.
  • Standardized device lifecycle management (provisioning, patching, software distribution).
  • Establishment of proactive monitoring and automated alerting for critical infrastructure and workloads.
  • Support for Windows endpoints & servers, selected Linux servers, critical applications (Oracle, SQL, IIS, etc.), and cloud integrations (Azure Monitor, Log Analytics, Microsoft Intune, Microsoft Entra ID, Microsoft 365).
  • Provision of training, documentation, and records of maintenance activities.

Technical Requirements

The technical requirements include:

  • Re-implementation of SCCM, SCOM, and SCSM with modern security baselines and hardened configurations.
  • Integration with other Microsoft and third-party tools such as Azure Monitor, Log Analytics, Microsoft Intune, and Microsoft Entra ID.
  • Support for Windows and Linux platforms, network devices, URLs, cloud services, and critical applications.
  • Implementation of automated monitoring, alerting, and compliance reporting.
  • Development of ITIL-aligned workflows for incident, problem, change, and service requests, including a self-service portal.
  • Provision of ongoing support, bug fixing, feature updates, and system documentation.
  • Adherence to security standards, including the use of SHA-2 signed binaries and compliance with security baselines.

Skills Requirements

The successful bidder must demonstrate:

  • Accredited Microsoft Partner status, with current registration evidence or OEM competency confirmation.
  • Minimum of seven (7) years of experience in deploying and optimizing Microsoft SCCM, SCOM, and SCSM platforms or related ICT projects.
  • Proven experience in implementing ITIL-aligned service management solutions, incident, problem, change, and request workflows.
  • Capability to develop comprehensive project implementation plans, risk management strategies, and post-implementation support strategies.
  • Experienced project management personnel with relevant qualifications and a minimum of five reference letters from similar projects within the last seven years.
  • Strong technical expertise in Microsoft System Center suite, cloud integrations, security configurations, and automation tools.
This summary is AI generated. Download the tender documents for all the information.

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