Specification for Support and Maintenance of Computer Server Infrastructure and Upgrade of the Computer Server Operating System Software (omnistack Version Upgrade) Using Sita Contract 2003/2014

SCMU12-25/26-0008

See details below or the tender documentation

Tender Closed on: 2025-10-24 11:00

https://tenderbulletins.co.za/tender-award/tender-award-specification-for-support-and-maintenance-of-computer-server-infrastructure-and-upgrade-of-the-computer-server-operating-system-software-omnistack-version-upgrade-using-sita-contract/

Computer Software Supply and License Management, Computer, Server and Networking Equipment, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Bhisho, Eastern Cape

Eastern Cape - Provincial Treasury

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Eastern Cape - Provincial Treasury Tenders

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Tender Number: SCMU12-25/26-0008
Department: Eastern Cape - Provincial Treasury
Tender Type: Request for Bid(Open-Tender)
Province: Eastern Cape
Closing Date: Friday, 24 October 2025 - 11:00
Place where goods, works or services are required: Eastern Cape Provincial Treasury ,Corner Phalo & Independence Avenue, Tyamzashe Building, Supply Cha - Bhisho - Bhisho - 5605
Special Conditions: Yes, special condition Paragraph 7 from 7.1-7.4 of the Terms of reference
ENQUIRIES:
Contact Person: Phumla
Email: [email protected]
Telephone number: 083-737-8622
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objectives of this tender are to procure support and maintenance services for the Eastern Cape Provincial Treasury's computer server infrastructure, including an upgrade of the server operating system software (OmniStack Version Upgrade) from version 4.0.1.184 to 5.2.0. Additionally, the tender aims to ensure the department's server infrastructure remains supported, secure, and up-to-date, leveraging accredited service providers under the SITA Contract 2003/2014 framework.

Scope

The scope encompasses:

  • Support and maintenance of Hewlett Packard Enterprise (HPE) server hardware, including onsite support, replacement parts, and essential service levels for specified server nodes.
  • Upgrade of the OmniStack (OVC) software from version 4.0.1.184 to 5.2.0, covering both catalog & firmware updates and support for multiple versions of ESXi (6.5, 6.7U3, 7, 8) and vCenter (6.5, 6.7U3, 7, 8).
  • Provision of remote technical support, general guidance, and advisory services for the upgraded OmniStack environment.
  • Delivery of hardware and software components within specified timeframes, with a focus on service providers accredited under the SITA contract and with a footprint in the Eastern Cape Province.

Technical Requirements

The technical requirements include:

  • Active support and maintenance for HPE server hardware, including specific server nodes listed in the specifications.
  • Upgrade of OmniStack software from version 4.0.1.184 to 5.2.0, ensuring compatibility with existing infrastructure and supporting all intermediate versions (4.1.1, 4.2.0).
  • Provision of onsite hardware support, replacement parts, and essential service levels for specified server equipment.
  • Remote technical support with general guidance for the upgraded environment.
  • Compliance with the specifications for hardware, firmware, and software components, including licensing and support services.
  • Delivery within two weeks of order receipt, with adherence to local economic development policies and accreditation requirements.

Skills Requirements

The successful bidder must possess:

  • Accreditation under the SITA Contract 2003/2014, with proof of registration and compliance.
  • Technical expertise in HPE server hardware support, including onsite support and parts replacement.
  • Specialized knowledge in OmniStack (HPE SimpliVity) software upgrade processes, including firmware, catalog updates, and compatibility with VMware ESXi and vCenter environments.
  • Experience in delivering enterprise-level support and maintenance services for critical server infrastructure.
  • Capability to provide remote technical support, guidance, and advisory services for complex virtualization and storage environments.
  • Proven track record of working within government procurement frameworks and compliance with local economic development policies.
This summary is AI generated. Download the tender documents for all the information.

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