Tender Summary: Stakeholder Management Training

Objectives

The primary objective is to procure professional stakeholder management training services designed to enhance internal communication, relationship management, and conflict resolution capabilities. The training must align with organizational performance goals, with measurable outcomes tracked through a formal performance scorecard and integrated into a binding Service Level Agreement (SLA).

Scope

The scope encompasses the end-to-end provision of stakeholder management training, including curriculum design, facilitation, material development, and delivery. Shortlisted bidders will be required to present their service offerings to confirm alignment with the bid requirements. The procuring entity reserves the right to conduct due diligence site visits to verify the supplier's physical existence, operational infrastructure, employee capacity, and relevant industry accreditations. Post-award, the successful supplier must execute an SLA that defines performance monitoring mechanisms, quality standards, and value-add expectations.

Technical Requirements

• Bids must be submitted electronically according to the prescribed RFQ format.
• All pricing must be quoted in South African Rand and must be inclusive of Value Added Tax (VAT).
• Bidders must provide a valid Tax Compliance Status (TCS) PIN or Central Supplier Database (CSD) number issued by the South African Revenue Service (SARS).
• Proof of Broad-Based Black Economic Empowerment (B-BBEE) status level must be submitted to qualify for preference points.
• Suppliers must comply with the General Conditions of Contract (National Treasury, July 2010) and mandatory data protection consent requirements.
• A formal SLA and a measurable performance scorecard framework must be established prior to contract execution.

Skills Requirements

While detailed curriculum specifications are contained in the full tender package, the successful bidder must demonstrate proven expertise in corporate stakeholder management training. Facilitators and project leads should hold recognized accreditation in adult learning or training delivery, possess strong instructional design capabilities, and have demonstrable experience delivering similar programs in public sector or large organizational environments. Bidders must be prepared to validate proposed team qualifications, trainer credentials, and operational capacity during potential site verification visits.

Explanation of Key Terms & Conditions

• 80/20 Preference Point System: A procurement evaluation model where 80 points are awarded based on price competitiveness and 20 points are allocated for specific transformation goals, primarily determined by the bidder's B-BBEE status level.
• Service Level Agreement (SLA): A formal contractual instrument used to define, monitor, and assess supplier performance against agreed service standards, delivery timelines, and quality benchmarks.
• POPIA Consent: Mandatory compliance with South Africa's Protection of Personal Information Act, requiring explicit supplier authorization for the collection, storage, and processing of personal data for supplier management, invoicing, payment processing, and fraud prevention purposes.