The Appointment of a Service Provider for the Provision of Voip Services to South Cape Tvet College for a Period of Three (3) Years.

SCC 03/2026

2026-05-04 10:00

Tender Closed on: 2026-05-29 11:00

Information and Communications Technology, Telecommunications, Broadcasting and WiFi, Telephony, PABX, IP PBX, SIP, VoIP - Supplies, Installation and Maintenance

George, Western Cape

South Cape TVET College

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Tender Number: SCC 03/2026
Department: South Cape TVET College
Tender Type: Request for Bid(Open-Tender)
Province: Western Cape
Closing Date: Friday, 29 May 2026 - 11:00
Place where goods, works or services are required: 125 Mitchell Street, George Central, George, South Africa - George - George - 6530
Special Conditions: The compulsory briefing session will be held at 10:00 on Monday, 4 May 2026, followed by compulsory site visits to all sites as outlined in the bid document.
ENQUIRIES:
Contact Person: Sisanda Mpalala
Email: [email protected]
Telephone number: 044-805-4500
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Monday, 04 May 2026 - 10:00
Briefing Venue: 125 Mitchell Street George 6529

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to supply, install, and manage VoIP (Voice over Internet Protocol) services across South Cape TVET College for a period of three years. The project aims to upgrade the college’s outdated telephony infrastructure, implement a cloud-based VoIP system, and ensure seamless communication, call tracking, and reporting across multiple campuses.

Scope

The scope of work includes:

  • Supply and installation of VoIP hardware such as IP telephones, network switches, and cabling across all college sites.
  • Configuration and deployment of a Cloud PBX system, including setup of call routing, extensions, and reporting functionalities.
  • Coordination with the college IT department to ensure minimal downtime during transition from existing systems.
  • Provision of ongoing administration, call management, and reporting tools via a cloud-based platform.
  • Site surveys, hardware configuration, and post-installation support at multiple campuses including George, Mossel Bay, Oudtshoorn, Plettenberg Bay, Beaufort West, Riversdale, and MC Stander.

Technical Requirements

The technical requirements encompass:

  • Provision of VoIP hardware including IP telephones, switchboards, PoE switches, and LAN cabling (CAT5e).
  • Deployment of a Cloud PBX system capable of handling multiple SIP channels/trunks, call forwarding, and reporting.
  • Compatibility with existing network infrastructure and future scalability.
  • Configuration of call routing, extensions, and user management via a cloud portal.
  • Hardware specifications such as 48-port PoE switches, SIP trunks, and sufficient IP telephones per site.
  • Provision of reports on call usage, system status, and call detail records.
  • Ensuring system availability during outages and load-shedding, with appropriate backup solutions.

Skills Requirements

The successful bidder must possess:

  • Proven experience in deploying VoIP systems, particularly cloud-based PBX solutions.
  • Technical expertise in network infrastructure, including LAN cabling, PoE switches, and IP telephony hardware.
  • Capability to conduct site surveys, hardware configuration, and seamless migration from existing telephony systems.
  • Knowledge of SIP trunking, call routing, and telephony reporting tools.
  • Ability to provide ongoing system administration, user management, and technical support.
  • Qualified personnel with certifications in VoIP, networking, and relevant technical fields.
  • Experience working with educational institutions or similar large-scale organizations is advantageous.
This summary is AI generated. Download the tender documents for all the information.

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