DFFE-RFQ002(26/27)
See details below or the tender documentation
2026-07-13 11:00
Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology
Department of Environment, Forestry and Fisheries
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| Tender Number: | DFFE-RFQ002(26/27) |
| Department: | National - Environment, Forestry and Fisheries |
| Tender Type: | Request for Quotation |
| Province: | National |
| Closing Date: | Monday, 13 July 2026 - 11:00 |
| Place where goods, works or services are required: | 473 STEVEBIKO - ARCADIA - PRETORIA - 0183 |
| Special Conditions: | N/A |
| ENQUIRIES: | |
| Contact Person: | SCM Officials |
| Email: | [email protected] |
| Telephone number: | 012-399-0444 |
| FAX Number: | N/A |
| BRIEFING SESSION: | |
| Is there a briefing session?: NO | Is it compulsory? NO |
| Briefing Date and Time: | |
| Briefing Venue: | |
This tender is also available from www.etenders.gov.za
The primary objective of this tender is to appoint a qualified service provider to supply, install, configure, and deliver technical training for an IT Service Helpdesk System tailored for the Department of Forestry, Fisheries, and the Environment (DFFE). The system aims to enhance the department’s IT support capabilities by providing a comprehensive helpdesk solution that supports incident management, ticket resolution, and service delivery aligned with ITIL best practices. Additionally, the project seeks to procure licenses for twenty-five (25) IT technicians to support approximately 4,000 users across the department and satellite offices over a period of two years.
The scope encompasses the following key activities:
The technical specifications include:
The successful bidder must demonstrate the following skills and expertise:
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