Objectives

The primary objective of this tender is to appoint a reputable and accredited training provider to deliver a specialised Diplomacy, Protocol, and Etiquette Training programme. The aim is to enhance the diplomatic engagement skills of SAMSA personnel involved in international travel and high-level diplomatic engagements, enabling them to confidently represent SAMSA and South Africa in various international maritime forums. The training seeks to ensure personnel uphold national diplomatic standards as outlined by the Department of International Relations and Cooperation (DIRCO).

Scope

The scope of work includes designing, organising, and delivering a comprehensive three-phase diplomacy and protocol training programme. The training must cover:

• Diplomacy, Protocol, and Etiquette standards
• International diplomatic engagement skills
• Upholding national diplomatic standards as per DIRCO guidelines

The appointed provider is responsible for the entire training process, including post-training assessment reports and potential follow-up refresher sessions within 12 months of initial training.

Technical Requirements

The technical evaluation of service providers will be based on the following criteria:

• Company Experience (30 points): Demonstrated experience in providing diplomacy, protocol, etiquette, international relations, or related training services. Evidence must include reference letters specific to these areas.
• Trainer Experience (30 points): The lead trainer must provide a CV demonstrating experience in delivering relevant training programmes in diplomacy, protocol, or related fields.
• Trainer Qualifications (30 points): The lead trainer must hold relevant qualifications, with points awarded for an equivalent NQF Level 7 qualification or other relevant qualifications in international relations, public administration, communication, etc.
• Methodology (10 points): A detailed methodology explaining how the training will be designed and delivered, including stakeholder engagement strategies.

Only bidders achieving a minimum of 75/100 points in the technical evaluation will proceed to the price/goal evaluation stage.

Skills Requirements

• Experience in Diplomacy and International Relations: Demonstrated ability to deliver training in diplomacy, protocol, and etiquette.
• Trainer Expertise: Trainers must have substantial experience and relevant qualifications in diplomatic engagement, international relations, or related fields.
• Methodological Skills: Ability to develop and implement comprehensive training programmes with clear stakeholder engagement and delivery strategies.
• Assessment and Reporting: Capability to produce post-training assessment reports and conduct follow-up refresher sessions.