The Raf Wishes to Appoint a Service Provider to Provide Employee Wellness Programme (ewp) Services to the Road Accident Fund for a Period of Nine (9) Months.

PR10114874

See details below or the tender documentation

Tender Closed on: 2026-03-12 11:00

Employee Assistance Programmes (EAP) and Employee Wellness, Medical Services, Occupational Health and Safety

Centurion, Gauteng

Road Accident Fund

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Road Accident Fund Tenders

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Tender Number: PR10114874
Department: Road Accident Fund
Tender Type: Request for Quotation
Province: Gauteng
Closing Date: Thursday, 12 March 2026 - 11:00
Place where goods, works or services are required: 420 Witch-Hazel Avenue Eco Glades 2 Centurion, 0046 - centurion - Centurion - 0046
Special Conditions: Employee Wellness Programme (EWP) Services to the Road Accident Fund for a period of nine (9) months.
ENQUIRIES:
Contact Person: Tshilidzi Lithole
Email: [email protected]
Telephone number: 012-429-5886
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is for the Road Accident Fund (RAF) to appoint a qualified service provider to deliver Employee Wellness Programme (EWP) services. The goal is to create a safe, healthy, and supportive work environment that promotes employee well-being, professional growth, and personal development over a period of nine (9) months.

Scope

The scope of services includes:

  • Clinical Services:
    • Unlimited telephonic counselling accessible 24/7/365 via multiple channels (call centre, SMS callback, email, WhatsApp)
    • Face-to-face and virtual counselling sessions (up to six per incident per year)
    • Management support and policy advice
    • Trauma debriefing and crisis intervention (individual and group)
    • Life management and financial counselling services
  • Proactive and Preventative Wellness Interventions:
    • Mental health awareness campaigns and psychoeducational workshops
    • Manager support programs and mental health screening
    • Organizational change support, including group webinars on coping with change
  • Account Management & Reporting:
    • Dedicated Client Relationship Manager (CRM)
    • Marketing and awareness materials
    • Wellness app/website content and interactive tools
    • Regular detailed reports and a 24/7 accessible reporting dashboard

Technical Requirements

The service provider must demonstrate:

  • Experience with at least five (5) contactable clients in Employee Wellness services
  • National footprint with affiliates (minimum six per province, except Northern Cape where fewer are acceptable)
  • Accreditation by the Employee Assistance Professional Association of South Africa (EAPA-SA)
  • Provision of qualified and registered health professionals (psychologists, social workers, counsellors, etc.)
  • Capacity to deliver telephonic, face-to-face, and virtual counselling services
  • Implementation of robust security measures for handling confidential and sensitive information, including physical and digital security protocols
  • Compliance with relevant data protection laws and cybersecurity standards, including encryption and incident response procedures
  • Provision of management support, training, and reporting tools

Skills Requirements

The successful bidder must possess:

  • Proven experience in delivering Employee Wellness and Employee Assistance Programmes
  • Strong national presence with a network of qualified health professionals across all provinces
  • Accreditation from recognized professional bodies (EAPA-SA)
  • Capability to provide multilingual services in South Africa’s 11 official languages
  • Expertise in crisis management, trauma debriefing, and mental health interventions
  • Technical expertise in secure data handling, cybersecurity, and compliance with data privacy legislation
  • Effective account management and reporting skills, including the use of digital dashboards and analytics
  • Ability to deliver proactive wellness campaigns and organizational change support
This summary is AI generated. Download the tender documents for all the information.

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