Objectives

The primary objective of this tender is to appoint a suitable service provider to develop a comprehensive Technical/Functional Competency Dictionary aligned with the Road Accident Fund's (RAF) organizational structure and job profiles. This initiative aims to support RAF's talent development strategies by creating a formal, publishable competency framework that enhances understanding and application of technical and functional competencies across the organization over a period of 36 months.

Scope

The scope of the project includes:

• Developing a Technical/Functional Competency Dictionary that aligns with RAF’s organizational structure, departments, and functional units.
• Benchmarking, identifying, defining, and articulating technical/functional competencies and proficiency levels.
• Conducting interviews with subject matter experts within Support and Claims Operations to verify competencies.
• Structuring and designing the competency dictionary layout, ensuring it is in line with RAF branding.
• Implementing quality assurance processes for the developed competencies.
• Designing and packaging the competency dictionary for publication and communication.
• Providing ongoing review and updates over the 36-month period.

Technical Requirements

The technical requirements for the project include:

• Development of a competency dictionary segmented by Business Unit, Department, and Functional Unit.
• Design of competency descriptors that match respective job levels and roles.
• Incorporation of proficiency level descriptors aligned with role levels (e.g., Level 1 to Level 4).
• Utilization of provided organizational structure, job profiles, and existing competency frameworks, ensuring no overlap with existing leadership competencies.
• Design in a Word document format, following the specified layout and linked to proficiency descriptors.
• Quality assurance and validation of competencies through SME interviews.
• Provision of a detailed project plan over 36 months, starting with Support Divisions.
• Inclusion of review and update mechanisms for the competency dictionary during the project period.

Skills Requirements

The service provider must demonstrate:

• Proven experience in developing competency dictionaries or similar frameworks, with at least three relevant projects.
• Ability to provide references and validation letters from previous clients confirming successful project delivery.
• Qualified human resources with relevant academic qualifications (e.g., Degree or Honours in Human Resources, Behavioral Sciences, Organizational Development, Industrial Psychology, or Social Sciences).
• Experience in conducting interviews with subject matter experts and facilitating skills transfer to RAF staff.
• Capability to design structured competency descriptors and proficiency levels aligned with organizational roles and levels.
• Strong project management skills to deliver a phased approach over 36 months, including review and update processes.
• Ability to work closely with RAF’s internal teams and adhere to branding and formatting standards.