Tender Summary: PU8111/081

Objectives

The primary objective is to modernize, secure, and sustainably manage the institution’s core IT infrastructure. This includes replacing aging server systems, establishing resilient data protection and business continuity capabilities, deploying cloud-based productivity tools, and securing long-term technical support to ensure uninterrupted academic and administrative operations.

Scope of Work

The procurement covers a comprehensive, end-to-end IT infrastructure upgrade and managed service agreement spanning thirty-six months. The scope includes:

• Supply, delivery, physical installation, configuration, and implementation of new server infrastructure.
• Complete migration of data, applications, and services from existing legacy servers to the new environment.
• Deployment of automated backup systems and a cloud-hosted disaster recovery framework.
• Implementation, licensing, and configuration of Microsoft 365 across all authorized users.
• Provision of continuous maintenance, monitoring, security patching, troubleshooting, and technical support for the full thirty-six-month contract period.

Technical Requirements

Bidders must demonstrate the capacity to deliver enterprise-grade solutions meeting the following technical criteria:

• Server Infrastructure: Provisioning and configuring scalable, high-availability server hardware and operating systems aligned with institutional workload demands.
• Data Migration: Executing a structured migration strategy with minimal downtime, ensuring data integrity, application compatibility, and rollback capabilities during transition.
• Backup & Disaster Recovery: Implementing encrypted, scheduled backup routines and a cloud-based architecture capable of rapid failover, system restoration, and compliance with data retention policies.
• Microsoft 365 Integration: Configuring user identities, access controls, security policies, collaboration platforms, and compliance settings within the Microsoft ecosystem.
• Maintenance & Support: Delivering proactive system health monitoring, vulnerability management, performance optimization, helpdesk assistance, and periodic service reporting throughout the contract term.

Skills Requirements

While explicit certifications are not detailed in the provided documentation, successful execution requires demonstrated expertise in:

• Enterprise server administration, virtualization, and network integration.
• Cloud infrastructure management, disaster recovery planning, and business continuity engineering.
• Microsoft 365 deployment, tenant administration, and security/compliance configuration.
• Data migration methodologies, change management, and risk mitigation strategies.
• IT service management frameworks, incident resolution, and end-user support best practices.

Explanation of Specialized Terms

• Cloud-Based Disaster Recovery Solution: A service that continuously or periodically replicates critical data and systems to a remote cloud platform, enabling near-instantaneous restoration and business continuity following hardware failures, cyberattacks, or natural disasters.
• Microsoft 365: A subscription-based cloud service offering productivity applications (e.g., Office suite), team collaboration tools (Teams), email hosting (Exchange Online), and integrated security and compliance features.
• Server Migration: The systematic transfer of workloads, databases, and configurations from legacy on-premise servers to new infrastructure, requiring meticulous planning to prevent data loss, service interruption, and configuration drift.