Twilio Software

00100222442OR

See details below or the tender documentation

Tender Closed on: 2026-08-12 11:00

Computer Software Supply and License Management, Information and Communications Technology

Cape Town, Parow, Western Cape

Medical Research Council of South Africa

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Medical Research Council of South Africa Tenders

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Tender Number: 00100222442OR
Department: Medical Research Council of South Africa
Tender Type: Request for Quotation
Province: Western Cape
Closing Date: Wednesday, 12 August 2026 - 11:00
Place where goods, works or services are required: South African Medical Research Council Cape Town - Parow - Cape Town - 7505
Special Conditions: Please refer to link below for documents and submission requirements: https://scmportal.samrc.ac.za/acquisitions/OPEN%20RFQ Should you wish to participate, kindly ensure that submission is made in accordance with requirements and within stipulated closing date and time.
ENQUIRIES:
Contact Person: Supply Chain Management
Email: [email protected]
Telephone number: 021-938-0911
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to engage a qualified service provider to support the South African Medical Research Council (SAMRC) in configuring and maintaining the Twilio software platform, specifically for WhatsApp Business messaging. This includes tasks such as RICA registration, number provisioning, and providing ongoing support for WhatsApp Business messaging services.

Scope

The scope of work encompasses:

  • Configuration of the Twilio platform for WhatsApp Business integration
  • Provisioning of WhatsApp-enabled cell numbers
  • Monitoring and management of WhatsApp bundle balances
  • Proactive top-up of WhatsApp bundles based on usage
  • Cost reporting related to message usage (e.g., approximately USD 5 per 1000 messages)
  • Provision of ongoing support for the WhatsApp Business API
  • Assistance with RICA registration and number provisioning

Technical Requirements

The technical requirements include:

  • Monitoring of monthly WhatsApp bundle balances with proactive top-up capabilities
  • Regular monitoring of WhatsApp bundle balances (e.g., approx. USD 5 per 1000 messages)
  • Provision of support for the configuration and ongoing use of Twilio's WhatsApp Business API
  • Demonstrated experience in providing Twilio/WhatsApp Business API support

Skills Requirements

The skills and experience required from the service provider include:

  • Proven expertise in configuring and supporting Twilio and WhatsApp Business API platforms
  • Experience in managing WhatsApp Business messaging services, including number provisioning and RICA registration
  • Ability to monitor and manage messaging bundles effectively
  • Capability to provide cost reporting and usage analysis
  • Proactive support and troubleshooting skills for ongoing platform support
This summary is AI generated. Download the tender documents for all the information.

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