Objectives

The primary objective of this tender is to appoint a suitable service provider to underwrite and manage the short-term insurance portfolio of the Mangaung Metropolitan Municipality. The aim is to ensure effective risk management, optimal insurance coverage, and efficient claims handling to support the municipality's operational needs.

Scope

The scope of the tender includes:

• Underwriting of the municipality's short-term insurance policies
• Management of the entire insurance portfolio
• Claims management and processing
• Risk assessment and advisory services
• Provision of regular reporting and performance monitoring

Technical Requirements

The technical requirements specify that the service provider must:

• Demonstrate expertise in short-term insurance underwriting and management
• Have experience working with municipal or public sector clients
• Provide comprehensive claims management services
• Ensure compliance with relevant insurance legislation and regulations
• Implement effective risk assessment and mitigation strategies
• Utilize appropriate technology and systems for portfolio management and reporting

Skills Requirements

The skills required from the service provider include:

• Strong knowledge of short-term insurance products and market practices
• Proven experience in managing insurance portfolios for municipalities or similar entities
• Excellent claims handling and customer service skills
• Effective risk management and advisory capabilities
• Good communication and reporting skills
• Ability to work collaboratively with municipal officials and stakeholders