Request for Proposal for the Provision of Service Standards Research Tender for a Period of Sixty (60) at Airports Company South Africa Airport

COR/7889/2025RFP

See details below or the tender documentation

Tender Closed on: 2025-10-21 12:00

Airport Equipment and Operations, Feasibility and Impact Studies, Reviews and Evaluations, Market Research and Surveys

Gauteng, Johannesburg, Kempton Park

Airports Company of South Africa Limited

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Airports Company of South Africa Limited Tenders

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Tender Number: COR/7889/2025RFP
Department: Airports Company of South Africa
Tender Type: Request for Proposal
Province: Gauteng
Closing Date: Tuesday, 21 October 2025 - 12:00
Place where goods, works or services are required: OR Tambo - Kempton Park - Gauteng - 1632
Special Conditions: The bid document must be delivered to the address below and must be addressed as follows: The Tender box A is located at: Airports Company South Africa SOC Limited Offices North Wing , O.R. Tambo International Airport , 3rd Floor 1 Jones Road, Kempton Park, Gauteng, South Africa 1632 Tender Box will be at ORTIA All enquiries directed to Kgomotso Monyeki at this email address [email protected]. Compulsory Briefing Session meeting via MS teams Link: Microsoft Teams Need help? Join the meeting now Meeting ID: 377 852 769 407 0 Passcode: er7G9wN6
ENQUIRIES:
Contact Person: Kgomotso Monyeki
Email: [email protected]
Telephone number: 000-000-0000
FAX Number: 000-000-0000
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Tuesday, 30 September 2025 - 12:30
Briefing Venue: Meeting ID: 377 852 769 407 0 Passcode: er7G9wN6

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to engage a service provider to conduct comprehensive research on service standards at Airports Company South Africa airports. The research aims to assess various aspects of airport services to ensure quality and improve passenger experience.

Scope

The scope of the tender encompasses the following key areas:

  • Post-fieldwork observation reporting, including monthly submission of detailed reports.
  • Evaluation of cleanliness, comfort, and convenience across multiple airport facilities such as waiting areas, shopping facilities, restaurants, washrooms, and car rental services.
  • Assessment of queueing times, safety, security, and overall airport experience.
  • Monitoring of specific service elements including WIFI availability, flight information screens, baggage handling, and wayfinding.

The scope also involves providing insights and recommendations based on observed service standards to enhance overall airport operations and passenger satisfaction.

Technical Requirements

The technical requirements for the service provider include:

  • Provision of a post-fieldwork observation report on a monthly basis, highlighting sample counts and observations.
  • Conducting detailed assessments across various service areas as outlined in the scope.
  • Ensuring accurate and timely data collection related to cleanliness, staff professionalism, queue times, safety, security, and other service quality indicators.
  • Delivering comprehensive reports that include quantitative data and qualitative observations.
  • Maintaining confidentiality and adhering to the specified reporting formats and standards.
This summary is AI generated. Download the tender documents for all the information.

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