Objectives

The primary objective of this tender is to appoint a Service Provider to deliver cleaning services at the Thohoyandou National Botanical Garden (TNBG) for a period of 18 months. The service aims to ensure the cleanliness and maintenance of various facilities within the garden, including visitor areas, administrative buildings, guest house, kitchens, ablutions, and other garden facilities, thereby supporting SANBI’s biodiversity conservation mandate and providing a hygienic environment for visitors and staff.

Scope

The scope of work includes:

• Provision of cleaning services at multiple locations within TNBG, such as Visitors Centre, Guardhouse, Cultural Houses, Public Toilets, Admin Building, Ablutions, Education Centre, Guest House, Staff Kitchen, and Ablution Blocks.
• Daily, weekly, monthly, quarterly, and ad-hoc cleaning tasks, including dusting, wiping, disinfecting, steam cleaning, polishing, waste disposal, and laundry services.
• Cleaning of floors, furniture, fixtures, glass surfaces, toilets, and other facilities as per detailed specifications.
• Provision of cleaning materials, supervision, staff induction, ongoing training, and compliance with health and safety standards.
• Operational coverage includes 365 days a year, with specified working hours and arrangements for weekends and public holidays.

Technical Requirements

The technical requirements for the tender include:

• Provision of a detailed methodology and management plan for contract supervision, performance review, and reporting structures.
• Implementation of a comprehensive staff training program covering health and safety, waste handling, and professional development.
• Adherence to SANBI’s specifications for cleaning standards, frequency, and scope as outlined in the scope of work.
• Compliance with all relevant legislation, including health and safety regulations, and SANBI’s terms and conditions.
• Participation in monthly compliance meetings and adherence to Service Level Agreements (SLA).
• Provision of a detailed pricing schedule, including costs for regular and ad-hoc cleaning services over the 18-month period.

Skills Requirements

The skills and qualifications required from the service provider and its personnel include:

• Proficiency in English and Tshivenda for effective communication with SANBI staff and visitors.
• Experience in cleaning services, with a minimum of five years relevant experience preferred.
• Provision of CVs and certified copies of qualifications for at least three key personnel, including supervisors and cleaners.
• Ability to supervise and manage cleaning staff effectively, ensuring adherence to quality standards and safety protocols.
• Knowledge of health and safety procedures, waste management, and operational best practices in a botanical garden environment.
• Capacity to develop and implement training programs for staff, including induction and ongoing professional development.
• Demonstrated ability to manage contracts, report on performance, and ensure compliance with contractual obligations.