Objectives

The primary objective of this tender is to appoint a service provider to supply Ward Hostesses for Catherine Booth Hospital over a contract period of 5 months. The service aims to ensure the provision of qualified staff to deliver meals, assist with patient services, maintain hygiene standards, and support hospital operations related to ward catering and patient care.

Scope

The scope includes:

• Provision of five (05) Ward Hostesses, including a supervisor, working on day shifts from 07:00 to 17:00, Monday to Friday.
• Staff to deliver food, assist with meal service, and maintain hygiene in ward areas.
• Conducting site visits by senior representatives weekly.
• Providing at least three relievers to cover staff leave and emergencies.
• Ensuring staff wear uniforms for identification.
• Handling responsibilities such as cleaning, food preparation, patient order processing, and adhering to health and safety standards.
• Conducting medical surveillance for staff post-contract award.

Technical Requirements

The technical requirements for bidders include:

• Compliance with Occupational Health and Safety Regulations.
• Registration with the Companies & Intellectual Property Commission (CIPC).
• Registration with Unemployment Insurance Fund (UIF) and Workman's Compensation Commission.
• Provision of proof of registration (CIPC, UIF, WCC) and a Letter of Good Standing from the Department of Labour.
• Proof of Liability Insurance.
• Financial capacity evidence, such as a bank rating letter indicating ability to pay staff for at least 3 months.
• Submission of samples if required, and adherence to specifications and standards outlined in the tender documents.

Skills Requirements

The skills and attributes expected from staff and supervisors include:

• Good communication skills in English and isiZulu.
• Ability to work effectively alone and as part of a team.
• Ability to act calmly and quickly in emergencies.
• Flexibility to work within stipulated hours and on weekends if necessary.
• Relevant experience, with at least 3 years for supervisors, and proven experience in similar roles for staff.
• Possession of a Senior Certificate (Matric) with relevant CVs and qualifications attached.
• Demonstrated understanding of food hygiene principles and patient service standards.

Summary

This tender seeks a competent service provider capable of delivering qualified Ward Hostesses with the necessary skills, compliance with health and safety standards, and the capacity to operate effectively within a hospital environment for a period of five months. The provider must meet technical registration and financial capacity requirements and demonstrate relevant experience and skills in patient catering and ward services.