Objectives

The primary objective of this tender is to appoint three experienced and qualified service providers or independent consultants to serve as Interim Quality Assurance Certificate Administrators (QACAs) for EWSETA over a six-month period. These administrators will support EWSETA in executing certification processes, ensuring compliance with regulatory standards, and maintaining high standards for education, training, and certification within the energy and water sectors. The appointment is short-term, contingent on the implementation of a new organizational design, with a possibility of contract termination with a one-month notice if a permanent appointment is made beforehand.

Scope

The scope encompasses providing full-spectrum administrative services related to quality assurance certification, including:

• Issuing serial numbers and preparing trade certification applications.
• Submitting applications to the National Artisan Moderation Body (NAMB).
• Ensuring documentation and processes meet regulatory standards and act as a liaison between candidates, training providers, and regulatory bodies.
• Managing records, certificates, serial numbers, and supporting documentation.
• Supporting communication activities with candidates, training providers, and regulatory bodies.
• Performing all functions outlined in the detailed job description, including verification, archiving, and compliance activities.

The administrators are expected to perform all quality assurance and related functions for a period of six months, with the possibility of contract cancellation with 30 days' notice.

Technical Requirements

The technical specifications for the role include:

• Supporting the process of issuing serial numbers and trade certification applications.
• Ensuring all supporting documents are complete, accurate, and included with applications.
• Verifying that applications meet regulatory standards and are approved for serial number issuance.
• Communicating certification status to candidates and training providers.
• Maintaining proper records and archives for audit and reference purposes.
• Supporting compliance with the QCTO framework and quality assurance activities.

The role requires adherence to confidentiality, independence, and objectivity, with monitoring and evaluation of service delivery as per the SLA.

Skills and Qualification Requirements

Prospective candidates must possess:

• National diploma (NQF Level 6) or higher in a relevant field (preferred).
• Minimum of 2 years SETA experience in quality assurance and/or certification roles.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.
• Excellent organizational and project management skills.
• Ability to work independently and as part of a team.
• Creative thinking and problem-solving abilities.
• Knowledge of QCTO, SAQA, and NAMB standards and requirements.
• Experience managing large volumes of paperwork and maintaining efficient filing systems.

Preferred attributes include high attention to detail, integrity, professionalism, adaptability, emotional intelligence, and the ability to work under pressure.