Service Provider for IT-related Services

Q11842/2025

See details below or the tender documentation

Tender Closed on: 2026-01-12 11:00

South African National Biodiversity Institute

Computer Networks Installation and Maintenance, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Internet Services - Connectivity, Websites, Email

Gauteng

South African National Biodiversity Institute

South African National Biodiversity Institute Tenders

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Location: : South Africa

Q11842/2025

The South African National Biodiversity Institute requires a service provider to provide server infrastructure, maintenance and technical support services for a period of twelve (12) months.

Submission of proposals

Submission of proposals must be emailed to [email protected] with a copy to  Ms. Khanyisile Hlatshwayo at [email protected]

Application process

Download the relevant documents listed on this page to learn about the application process and download the Government Procurement Conditions of Contract.

Emails sent to SANBI must be under 10MB in size.

Bid type: Quotation (under R1 000 000.00)

SCM Contact person:
Ms. Khanyisile Hlatshwayo at
E-mail: [email protected]

Technical queries:
Ms. Beryl-Lynne Pekeur
E-mail: [email protected]


Tender Summary

Objectives

The primary objective of this tender is to engage a service provider capable of delivering server infrastructure maintenance and technical support services to the South African National Biodiversity Institute (SANBI) for a period of twelve (12) months. The provider must ensure reliable ICT infrastructure management, support website maintenance, and deliver support services aligned with SANBI’s operational and strategic needs.

Scope

The scope of work includes:

  • Provision of ICT infrastructure management, including server support, backup, and network support.
  • Website maintenance for sanbi.org and pretoriazoo.org.
  • Development of project plans, technical skills plans, and roadmaps for the services rendered.
  • Provision of personnel to support the infrastructure and website services, with replacements only with similarly qualified or better individuals.
  • Support for ICT best practices frameworks and standards (e.g., Microsoft, VEEAM, Azure).

Technical Requirements

The technical requirements specify that the service provider must:

  • Demonstrate in-depth understanding of ICT infrastructure management, including server, storage, networking, and website support.
  • Support SANBI’s strategic and operational ICT needs effectively.
  • Provide qualified personnel with relevant experience and certifications, capable of supporting the specified ICT frameworks and standards.
  • Develop and deliver a project plan, technical skills plan, and roadmap for the duration of the contract.
  • Ensure personnel replacements are of equal or higher qualification and experience.

Skills Requirements

The skills and competencies required from the service provider include:

  • Strong ICT infrastructure management skills, including server, backup, and network support.
  • Experience with website maintenance, particularly for institutional websites.
  • Proficiency in ICT best practice frameworks such as Microsoft, VEEAM, and Azure.
  • Ability to develop and implement project plans and technical roadmaps.
  • Self-motivation, results-driven attitude, and ability to work independently.
  • Relevant certifications and demonstrable experience in similar support services within the last five years.
  • Provision of concise CVs for team members involved, highlighting qualifications, training, and relevant experience.

Additional advantageous skills include knowledge of FICA compliance and experience with ICT support in similar organizational contexts.

This summary is AI generated. Download the tender documents for all the information.

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