Supply, Conceptualisation, Development, Design, Implementation And Management of the Umw Loyalty Programme

34169(5U)

2026-02-10 09:00

Tender Closed on: 2026-03-06 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Project and Construction Management, Project Planning, Monitoring and Evaluation, Software Programming and Application Development

Durban, KwaZulu-Natal

Ethekwini Metropolitan Municipality

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Ethekwini Metropolitan Municipality Tenders

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Tender Number: 34169(5U)
Department: Ethekwini Metropolitan Municipality
Tender Type: Request for Bid(Open-Tender)
Province: KwaZulu-Natal
Closing Date: Friday, 06 March 2026 - 11:00
Place where goods, works or services are required: 166 K E Masinga Road (Formerly Old Fort Road) - Durban - KZN - 4001
Special Conditions: -A COMPULSORY clarification meeting will be held at 09:00, on 2026-02-10, at the Guest Information Centre, uShaka Marine World, Point Waterfront, Durban. -All questions and answers will be consolidated and posted on eTenders/Municipal website by 2026-02-16 -Technical: Nokuthula Luthuli (t) 031-328 8242 General: Londeka Didi (t) 031-328 8000
ENQUIRIES:
Contact Person: Londeka Didi
Email: [email protected]
Telephone number: 031-328-8000
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Tuesday, 10 February 2026 - 09:00
Briefing Venue: Guest Information Centre, uShaka Marine World, Point Waterfront, Durban.

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to supply, conceptualise, develop, design, implement, and manage the Umw Loyalty Programme for eThekwini Municipality's UMW Department. The aim is to establish a comprehensive customer loyalty initiative that enhances engagement and service delivery.

Scope

The scope of the project includes:

  • Provision of all necessary resources and expertise to conceptualise the loyalty programme.
  • Development and design of the programme framework and user interface.
  • Implementation of the loyalty system within the municipality's operational environment.
  • Ongoing management and maintenance of the programme to ensure effectiveness and sustainability.

Technical Requirements

The technical requirements for the tender encompass:

  • Development of a secure and scalable loyalty management system.
  • Integration capabilities with existing municipal systems and databases.
  • User-friendly interface for both administrators and end-users.
  • Compliance with relevant data protection and security standards.
  • Provision of reporting and analytics tools to monitor programme performance.

Skills Requirements

The skills required from the successful bidder include:

  • Expertise in loyalty programme conceptualisation and development.
  • Proficiency in system design, software development, and integration.
  • Experience in project management and programme implementation.
  • Knowledge of municipal operations and customer engagement strategies.
  • Ability to provide ongoing support and management post-implementation.
This summary is AI generated. Download the tender documents for all the information.

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