Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver portering services at Northdale Hospital for a specified contract period. The services include providing porters to transport patients, specimens, medical equipment, and other related duties within the hospital environment, ensuring efficient patient flow and operational support.

Scope

The scope encompasses:

• Provision of 12 staff members for day shifts and 6 staff members for night shifts, including supervisors, to perform porter duties in wards and departments.
• Allocation of porters to different service areas, not centralized in one location.
• Conducting weekly site visits by a senior representative.
• Replacement staffing to cover leaves and emergencies.
• Ensuring staff are uniformly dressed and identifiable.
• Prioritizing local community members for employment.
• Performing duties such as patient transport, specimen transfer, assisting with medical equipment, and maintaining patient confidentiality.

Technical Requirements

The technical specifications include:

• Provision of adequately trained and experienced porters, including supervisors.
• Staff must be dressed in uniforms with badges for identification.
• Staff must adhere to hospital standards, including punctuality, courtesy, and confidentiality.
• Staff must be paid in accordance with Department of Employment and Labour rates, aligned with hospitality sector wages.
• Replacement of staff during leaves and emergencies is the responsibility of the service provider.
• Compliance with occupational health and safety regulations, registration with UIF and WCC, and proof of liability insurance.
• Provision of necessary equipment such as wheelchairs and stretchers, and reporting faulty equipment.
• Regular site visits and supervision to ensure service quality.

Skills Requirements

The successful bidder must demonstrate:

• Experience in providing portering or similar hospital support services.
• Ability to manage and supervise staff effectively.
• Knowledge of hospital safety and confidentiality protocols.
• Compliance with relevant labour laws and occupational health and safety standards.
• Capacity to provide staff that are courteous, reliable, and well-presented.
• Proficiency in coordinating patient and specimen transport efficiently.
• Ability to conduct regular site visits and staff supervision.